Classical Music
Hi, I’m
Taylor Wallbank
Hamilton ,Hamilton East
Summary
Proven leader at Gallagher Academy of Performing Arts, adept in scheduling staff and elevating customer service standards. Expertly handled complaints, boosting guest relations and operational efficiency. Achieved significant improvements in team performance and safety compliance, demonstrating exceptional organizational and interpersonal skills.
Overview
8
years of professional experience
Work History
Gallagher Academy of Performing Arts
FOH Manager
02.2018 - 06.2023
Job overview
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Handling inbound and outbound phone calls, managing staff attendance through clock-in and clock-out systems, conducting safety briefings, providing ticketing support, assisting with event coordination and management, and facilitating bookings and reservations.
Gallagher Academy of Performing Arts
Stage Manager
02.2018 - 06.2023
Job overview
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
- Enforced safety measures due to potential stage equipment hazards.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Ensured continuity in performances by maintaining detailed records of blocking notes, prop placements, and costume changes.
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
- Prepared rehearsal studio by gathering set furniture, props, and costumes.
Gallagher Academy of Performing Arts
Head Usher
02.2018 - 06.2023
Job overview
- Coordinated scheduling and shift assignments for ushers, ensuring adequate coverage during peak times.
- Enhanced theater safety by conducting regular inspections of facilities and implementing necessary improvements.
- Managed inventory of supplies needed for daily operations, maintaining proper stock levels to avoid shortages or delays in service delivery.
- Maintained immaculate facilities through diligent cleaning efforts, enhancing visitor satisfaction with the theater''s cleanliness standards.
- Streamlined usher training processes for faster onboarding and integration into the team.
- Served as a liaison between patrons and management, effectively addressing concerns and resolving issues.
- Contributed to successful event outcomes by working closely with performers'' teams to ensure seamless coordination during shows.
- Maintained knowledge of theater policies and procedures, ensuring efficient communication among staff members and adherence to guidelines.
Gallagher Academy of Performing Arts
Assistant Maintenance Technician
02.2018 - 06.2023
Job overview
- Safeguarded electrical systems by regularly inspecting wiring connections, circuit breakers, switches, and outlets for signs of wear or damage.
- Managed inventory levels for essential supplies, placing orders when necessary to avoid shortages or delays in task completion.
- Provided assistance during property renovations such as installing fixtures throughout the building.
- Contributed to cost-saving initiatives by identifying opportunities for improved efficiency in maintenance practices.
Hamilton Security
Bouncer
01.2022 - 01.2023
Job overview
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
Prima Volta Charitable Trust
Assistant Administrator
01.2015 - 01.2023
Job overview
- Conducting survey collection and performing data analysis in an office assistant role.
- Assisted music tutors by teaching basic music concepts to primary and high school students.
- Organized and managed musical and fundraising events.
- Undertook administrative tasks, including data collation, restructuring, and updating of historical data to align with current records.
Festival Opera
Backstage Crew Member
01.2015 - 01.2023
Job overview
- Improved communication between departments, leading to more efficient set changes and cue execution.
- Ensured safety of performers and crew with diligent adherence to safety protocols and procedures.
- Contributed to successful show runs by promptly addressing any technical issues or malfunctions that arose during performances.
- Maintained clean and organized backstage areas, fostering a professional working environment for all team members.
- Prepared stage for each performance by setting up necessary equipment, props, and scenery according to the production''s needs.
- Collaborated with directors and designers to execute their artistic vision on stage effectively.
Red Badge Security
Security Guard Officer
01.2020 - 01.2022
Job overview
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
- Checked and verified photo identification prior to granting facility access.
- Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
Education
University of Waikato, Hamilton, NZ
Master of Music from Advanced Opera Studies
02.2023
University Overview
- Degree Awarded with Distinction
University of Waikato, Hamilton, NZ
Bachelor of Music (Hons) from Music Performance
02.2022
University Overview
- Degree Awarded with Distinction
Hastings Boys' High School, Hastings, NZ
University Overview
- NCEA Level 3 Merit Endorsed
Skills
Scheduling Staff
Complaint Handling
Customer Service
Guest Relations
Order Accuracy
Accomplishments
Company Artist at New Zealand Opera and a highly sought-after opera singer. Recognized as one of New Zealand’s rising stars in the opera world, having attained all of the country’s most prestigious opera accolades.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- New Zealand Opera
- Te Pae Kōkako Aotearoa New Zealand Opera Studio
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CultureTeam Building / Company RetreatsInterests
Opera
Referee’s
Shaugn van Pragh
Events Manager & Coordinator
Gallagher Academy of Performing Arts
+64 22 066 2757
Anna Pierard
Founder
Festival Opera & PVCT Trust
+64 21 074 7070
Timeline
Bouncer
Hamilton Security
01.2022 - 01.2023
Security Guard Officer
Red Badge Security
01.2020 - 01.2022
FOH Manager
Gallagher Academy of Performing Arts
02.2018 - 06.2023
Stage Manager
Gallagher Academy of Performing Arts
02.2018 - 06.2023
Head Usher
Gallagher Academy of Performing Arts
02.2018 - 06.2023
Assistant Maintenance Technician
Gallagher Academy of Performing Arts
02.2018 - 06.2023
Assistant Administrator
Prima Volta Charitable Trust
01.2015 - 01.2023
Backstage Crew Member
Festival Opera
01.2015 - 01.2023
University of Waikato
Master of Music from Advanced Opera Studies
University of Waikato
Bachelor of Music (Hons) from Music Performance
Hastings Boys' High School
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