Taylor Whiting
Auckland,Cocklebay
Summary
Dynamic and results-oriented professional with a proven track record at Harvey Norman Botany Electrical Outlet, excelling in staff training and customer satisfaction. Leveraged excellent interpersonal skills and negotiation expertise to enhance team performance and drive sales. Implemented efficient operational systems, significantly improving business flow and resolving customer issues swiftly.
Overview
3
3
years of professional experience
Work History
2IC Manager
Harvey Norman Botany Electrical Outlet
Dannemora, Auckland
10.2023 - 12.2024
- Provided training and guidance to new employees.
- Assigned work and monitored performance of project personnel.
- Conducted regular audits on inventory levels.
- Collaborated with team members to identify solutions to problems.
- Resolved customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed daily store operations, including opening and closing procedures, ensuring smooth business flow and compliance with company polices.
- Acted as the store manager in the absence of the main supervisor, overseeing staff, resolving customer issues, and maintaining operational standards.
- Developed systems to increase efficiency of operations.
Sales Representative
Harvey Norman Botany Electrical Outlet
Dannemora, Auckland
03.2022 - 10.2024
- Greeted and assisted customers to foster positive experiences.
- Negotiated pricing contracts with customers to maximize profits.
- Developed and maintained relationships with customers to ensure repeat business.
- Listened to customer needs to identify and recommend best products and services.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Education
NCEA Level 3 -
Howick College
Auckland, NZ12-2021
Skills
- Excellent interpersonal skills
- Customer and team-focused
- Strong relationship builder
- Staff training
- Negotiation skills
- Sales
- Highly driven
- Fast learner
Affiliations
I am a 21 year old self-taught guitar player with a deep passion for music and a love for constantly challenging myself. Beyond my musical interests, I am an enthusiastic kickboxer with two fights under my belt, demonstrating my commitment to personal growth and discipline. I thrive on staying busy, whether it's honing my skills in music, sports, or other activities, as I believe that continuous engagement is key to both personal and professional success. My diverse passions reflect my drive and ability to balance creativity with determination.
Timeline
2IC Manager
Harvey Norman Botany Electrical Outlet
10.2023 - 12.2024
Sales Representative
Harvey Norman Botany Electrical Outlet
03.2022 - 10.2024
NCEA Level 3 -
Howick College
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