Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Taylor Tipene Craig

Invercargill, Appleby,New Zealand

Summary

Responsible Ex-Bartender, offering proven skills through maintaining a clean environment and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers.

Passionate about serving customers well while exceeding their expectations, maintaining poise, and having a sense of humour in demanding environments and situations. Strong history of exceptional service in dealing with difficult customers.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude, weather solo, or with others. A willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Bartender

Eatery & NightlifeSuburbia, Eatery & Nightlife
11.2019 - 01.2023
  • Served high customer volumes during average, nights, and weekends. Serving upwards of 200+ drinks in a single night.
  • Performed opening and closing duties (Usually 9:30pm - 5:00am), setting up for incoming shift, preparing cash drawers, and taking inventory with my manager.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Assisted with inventorying beverage stock and bar supplies.

Delivery Driver Assistant

Mitre 10 Mega
11.2021 - 03.2022
  • Kept warehouse and associated outside areas neat and clean.
  • Displayed very good communication and customer service skills.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Verified and documented package deliveries for proof of accuracy and deadline adherence.
  • Lifted and carried packages weighing up to 120kg.
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages.
  • Prevented damage to packages and products by correctly securing loads.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Assisted with shipment preparation and documentation to support accuracy and proper tracking.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Strapped items down over protective padding to secure throughout transportation.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Education

Certificate IV - Health And Wellbeing

Otago Polytechnic
Dunedin, NZ

Graduate Certificate - Mental Health

Careers Academy
Online
11.2020

High School Diploma -

Southland Boys' High School
Invercargill
12.2017

Skills

  • Patron Rapport
  • Food Preparation and Safety
  • Customer Needs Assessments
  • Food Safety Guidelines
  • Sales Promotion
  • Conflict Resolution Techniques
  • Problem-Solving
  • Patron Experiences
  • Hospitality and Accommodation
  • Organizational Abilities
  • Ability to Work Independently

Accomplishments


  • Working towards a Diploma in Psychology and Counselling
  • Certificate in Mental Health
  • Won the Prefects Cup for Creative Writing in 2017
  • Running my own bar at my previous place of employment.
  • Ran a Facebook Page which garnered 11,000 likes where we would also use it for promotion of Mental Health, travesties within our Dunedin community at the time, and also just to give people a laugh.

Additional Information

Bartending -

  • Ran my own bar/section where I could serve upwards of 200+ drinks per a night
  • Assisted in stock management, ensuring that the bar was always well-stocked and supplied with alcohol, mixers, ice, etc.
  • Monitored customers for signs of intoxication and took appropriate action when necessary. ex. Fighting, Unruly acts, predatory behaviours, people just making a mess of themselves.
  • Provided basic medical assistance when needed, such as administering first aid or calling emergency services.
  • Organized food orders for patrons. Ensuring that they were delivered to customers in a timely and efficient manner.


Deliveries -

  • Delivered products to customers across Tasman, ensuring that they were delivered on time and in great condition
  • Keeping track of stocktake both manually and using the excel system.
  • Transferring products stored offsite to the main store and vice-versa as well as putting products together (Wheelbarrows, Barbeques, etc).
  • Assisting in store in every area when deliveries were done for the day, assisting customers in finding products, or stocking shelves, or doing whatever was needed helped with.


A bit about me:


I'm all about the music scene, covering everything from Invercargill to Queenstown, Dunedin, Christchurch, and even the North Island. I've been spinning tracks as a DJ for roughly six years, focusing on EDM genres like Drum & Bass (being my favourite), 140 Dubstep, Techno, and UKG. But, I've also ventured into more traditional music styles now and then.


Beyond the beats, you can call me "tech-savvy." While I mainly tinker with HTML and CSS (plus a bit of Java), I can piece together my own computer like it's no big deal. Got an electrical hiccup? I'll troubleshoot it in a snap. Most tech hurdles? Consider them cleared!


Writing is another passion I indulge in. Even if my words don't always set the world on fire, I find comfort in expressing myself through the written word, even if I tend to ramble a bit.

Cooking is right up there with my music obsession. I get a kick out of whipping up tasty dishes for friends and family from the bare minimum of ingredients, creating a meal out of nothing is my forte! and yep, I'm one of those Instagram folks who can't resist sharing their food. I mean, who doesn't love drool-worthy food pics!

Cooking naturally pairs with my fascination for mixology. Even before I had my first legal drink, I was drawn to bartending. Mixology isn't just a pastime; it's a passion that I happily share with friends whenever we hit the town. Back when I tended bar, I relished the chance to get creative, especially when serving the cash-strapped student crowd. My concoctions? Well, they were nothing short of inventive!


Timeline

Delivery Driver Assistant

Mitre 10 Mega
11.2021 - 03.2022

Bartender

Eatery & NightlifeSuburbia, Eatery & Nightlife
11.2019 - 01.2023

Certificate IV - Health And Wellbeing

Otago Polytechnic

Graduate Certificate - Mental Health

Careers Academy

High School Diploma -

Southland Boys' High School
Taylor Tipene Craig