Tazia Kelso
Summary
A friendly approachable person with a can-do attitude. Motivated with experience in customer service and sales successfully dealing with clientele of all ages daily, Expert in enhancing customer loyalty through exceptional service. Demonstrating strong interpersonal skills and flexibility. Poised, personal and dedicated. Known for excellent customer relations and welcoming attitude.
Overview
7
7
years of professional experience
Work History
Senior Sales Consultant
Westende Jewellers
01.2020 - Current
- Provided high levels of tailored service to each and every customer, which helped to build lucrative, lasting relationships.
- Explained important information regarding features and functions for various products to clients.
- Dealt with Bullion sales, purchases and enquiries,
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Worked one on one with clients to discuss repairs and remodelling options on Jewellery.
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
3IC Management
Macpac
08.2017 - 12.2019
- Self-motivated, strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented, strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Worked well team settings, providing support and guidance when needed.
Education
Rangi Ruru Girls' School
Christchurch, NZAvonside Girls High School
Christchurch, NZNew Zealand School of Tourism
Christchurch, NZSkills
- Superior communication skills with people from all backgrounds
- Complex problem-solving and good interpersonal skills
- Excellent customer service, both verbal and written
- Flexible to changing circumstances and expectations
Timeline
Senior Sales Consultant
Westende Jewellers
01.2020 - Current
3IC Management
Macpac
08.2017 - 12.2019
Rangi Ruru Girls' School
Avonside Girls High School
New Zealand School of Tourism
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