Teah Munsamy
Hamilton,WKO
Summary
Confident Retail, Hospitality, and Healthcare Professional experienced in connecting with diverse customers and resolving issues effectively. Enhanced operational efficiency through adept management of high-volume multitasking and a commitment to exceptional service. Focused on fostering positive team dynamics and ensuring all customers feel valued.
Overview
1
1
Certification
1
1
year of post-secondary education
2
2
years of professional experience
Work History
inpatient receptionist
Waikato hospital
Hamilton, Waikato
03.2026 - 05.2026
- Managed inpatient admissions, discharges, and ward reception administration within a fast-paced surgical environment
- Answered and directed high volumes of phone calls and patient enquiries, ensuring timely and accurate information delivery
- Scheduled appointments, coordinated bookings, and maintained accurate patient records
- Assisted patients, families, and clinical staff with administrative support and communication
- Maintained confidentiality and handled sensitive patient information, upholding healthcare privacy standards to protect patient trust
- Coordinated communication between nursing staff, specialists, and other hospital departments
- Provided compassionate customer service to patients during high-pressure and emotionally sensitive situations, enhancing patient experience and support
- Prioritized multiple tasks while maintaining accuracy and professionalism in a busy ward environment
front of house
Fat brother
Hamilton, Waikato
08.2025 - 03.2026
- Delivered warm, engaging customer service with a focus on making guests feel welcome and comfortable
- Built genuine rapport with customers, creating a fun and positive dining atmosphere
- Took orders and served food and drinks while ensuring a friendly, personable experience for guests
- Anticipated customer needs and checked in regularly to ensure satisfaction
- Maintained a lively, well-organised service environment during peak periods to enhance guest satisfaction
- Maintained a clean and inviting dining space throughout each shift
- Managed switchboard calls at Waikato Hospital, ensuring accurate direction of enquiries to appropriate departments.
- Welcomed patients, visitors, and staff at hospital reception, providing courteous and professional service.
- Coordinated scheduling of appointments and managed booking changes efficiently using hospital systems.
checkout operator
New World Supermarket
hamilton, hillcrest, Waikato
11.2023 - 07.2024
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Operated payment systems including credit card machines, cash registers, and mobile payment devices to ensure seamless transactions.
- Balanced cash registers at end of each shift, ensuring accuracy in drawer totals and transaction records.
- Stocked shelves and updated pricing information to enhance store presentation and support inventory management.
Bar and Logistics
The Montana Group
Hamilton
01.2025
- Navigated fast-paced environments to maintain service quality and meet customer expectations.
- Collaborated with team members and independently managed tasks to achieve project goals.
- Proven ability to learn quickly and adapt to new situations.
- Adapted schedule to cover shifts during nights, weekends, and holidays. across night, weekend, and holiday shifts.
- Adapted to new technology and software applications to enhance operational efficiency.
- Customer service
- Cash handling
- Leadership
- Sales
- Alcohol and tobacco sales
- Data handling
Education
Waikato University
Hamilton, Waikato 02.2026 - 10.2026
Skills
- EMR and administration systems
- Patient scheduling
- POS systems, inventory
- Multitasking management
- Conflict resolution
- Beverage preparation
Personal Information
Availability: Monday-Friday: Afternoons, Evenings
Weekend: Full availability
Certification
- Barista certification
- Bar and hospitality certification
Timeline
inpatient receptionist
Waikato hospital
03.2026 - 05.2026
Waikato University
02.2026 - 10.2026
front of house
Fat brother
08.2025 - 03.2026
Bar and Logistics
The Montana Group
01.2025
checkout operator
New World Supermarket
11.2023 - 07.2024