Teao Marama Watene
Kaiwaka
Summary
Dynamic professional with a proven track record in customer service and sales promotion, honed at Repco Whangarei. Excelled in enhancing customer satisfaction and streamlining payment processes, demonstrating exceptional patience, empathy, and efficiency. Achieved significant improvements in sales floor operations, leveraging strong organizational skills for optimal productivity.
Overview
4
4
years of professional experience
Work History
Retail Worker
Repco Whangarei
Whangarei, NTL
04.2023 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed efficient cash register operations.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Middle Man
Kawakawa Cafe
Kawakawa, NTL
02.2021 - 04.2022
- Optimized tool storage solutions, promoting easy access and reducing retrieval times during high-pressure situations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Education
Level 1 Level 2 -
Whangarei Girls High
Whangarei, NTLSkills
- Customer service
- Patience and empathy
- Customer assistance
- Payment processing
- Sales promotion
Timeline
Retail Worker
Repco Whangarei
04.2023 - Current
Middle Man
Kawakawa Cafe
02.2021 - 04.2022
Level 1 Level 2 -
Whangarei Girls High