Te Aomihia Boyd
Gisborne,GIS
Summary
Professional educator skilled in creating dynamic, inclusive classroom experiences that drive student success. Adept at leveraging diverse instructional strategies to meet varied learning needs, ensuring comprehensive understanding of material. Known for collaborative approach and adaptability in ever-evolving educational settings, with focus on critical thinking and communication.
Overview
2026
2026
years of professional experience
Work History
IT Support
- User support
- Device management
- Hardware/Software support
- Inventory management
- Documentation
Administration
Te Runanga o Ngāti Porou
01.2019 - 12.2019
- Voter registration assistance
- Information dissemination
- Community outreach
- Social media and online presence
- Follow up and feedback
IT Administration/Support/Web Development
Toro Studios
01.2021 - 12.2021
- Office administration
- IT administration
- Resource creation (online and paper based)
- App creation
- Testing and training
Administration
Kapuarangi Associates
01.2021 - 12.2021
- Data Entry
- Record keeping
- Document management
- Communication management
- Meeting support
Teacher Aide
Te Kura Kaupapa Māori o Nga Uri a Maui
02.2023 - 12.2023
- Classroom setup, Student assistance, Classroom management, Resource preparation, Supervision, Assessment support, User support, Device management, Hardware / Software support, Documentation, Communication, Collaboration, Record keeping, adaptability, Confidentiality, Professional development.
Health Promoter - Smokefree
Te Whatu Ora Tairāwhiti
01.2022 - 01.2023
- Health promotion
- Community outreach
- Risk assessment
- Health promotion campaigns
- Advocacy
- Data collection and analysis
- Cultural competence
- Collaboration with health care professionals
IT Service Desk Analyst
Health New Zealand - Te Whatu Ora Tairawhiti
01.2024 - 03.2025
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
- Collaborated with cross-functional teams to troubleshoot complex technical problems and prevent future occurrences.
- Spearheaded software upgrades and hardware replacements for improved system functionality across departments.
- Acted as an effective liaison between end-users and developers, translating technical issues into clear action items for bug resolution or feature enhancements.
Kaiako (LAT Teacher)
Te Kura Kaupapa Māori O Hawaiki Hou
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Working alongside Tamariki with learning difficulties
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
No Degree -
Te Kura Kaupapa Māori O Kawakawa Mai Tawhiti
Hicks Bay, NZ12-2018
Bachelor of Arts - Māori
Eastern Institute of Technology
Gisborne, NZ12-2021
NZ Certificate in Information Technology Essentials - L4
Graduate Diploma in Information Technology - undefined
Bachelor of Arts - Māori
Skills
- Hardware troubleshooting
- Software troubleshooting
- Networking concepts
- Interpersonal skills
- Communication skills
- Basic IT support
- Parent-teacher communication
- Peer collaboration
- Collaborative learning
- First aid training
- Classroom management
- Relationship building
Timeline
Kaiako (LAT Teacher)
Te Kura Kaupapa Māori O Hawaiki Hou
03.2025 - Current
IT Service Desk Analyst
Health New Zealand - Te Whatu Ora Tairawhiti
01.2024 - 03.2025
Teacher Aide
Te Kura Kaupapa Māori o Nga Uri a Maui
02.2023 - 12.2023
Health Promoter - Smokefree
Te Whatu Ora Tairāwhiti
01.2022 - 01.2023
IT Administration/Support/Web Development
Toro Studios
01.2021 - 12.2021
Administration
Kapuarangi Associates
01.2021 - 12.2021
Administration
Te Runanga o Ngāti Porou
01.2019 - 12.2019
NZ Certificate in Information Technology Essentials - L4
Graduate Diploma in Information Technology - undefined
Bachelor of Arts - Māori
IT Support
No Degree -
Te Kura Kaupapa Māori O Kawakawa Mai Tawhiti
Bachelor of Arts - Māori
Eastern Institute of Technology
Professional Statement
I am a dedicated and flexible professional, possessing a strong foundation in IT support operations and office administration. I am actively seeking an entry to intermediate-level position where I can apply and refine my technical and problem-solving abilities, aiming to provide outstanding support.
Education Summary
- NZ Certificate in Computing L3
- NZ Certificate in Business (Administration and Technology) L3
- NZ Certificate in Information Technology Essentials L4
- Graduate Diploma in Information Technology
- Bachelor of Arts - Māori
Technical Summary
Windows, macOS, RDP, Teamviewer, Event viewer or Console (macOS), Ping, IPConfig or IFConfig (macOS), Microsoft/ Microsoft Office Suite, Apple iWork Suite, Google Workspace, Proficient in hardware and software troubleshooting, Foundational understanding of networking concepts, Excellent interpersonal and communication skills
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