Summary
Overview
Work History
Education
Skills
References
Timeline
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Te Aorere Mason-Wells

Te Aorere Mason-Wells

Manurewa

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Brista

Kennerley Retail Investments (Z Energy)
02.2019 - 10.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Crew Member

Greylynn Macdonald's Drive Through
05.2017 - 12.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

NCEA Level 1&2 - Year 11-13

Ormiston Senior College

Skills

  • Communication
  • Practical
  • Quick learner
  • Leader
  • Hospitality
  • Customer Service
  • Food Health and Safety
  • Barista
  • Team Player
  • Friendly and outgoing
  • Cash Handling
  • Opening and closing duties
  • Exceptional customer service
  • Team Leadership
  • Espresso machine operation
  • Safe Food Handling
  • POS Systems

References

  • Kahurangi Wells, Z Energy, Site Leader, 021 080 84183
  • Harmony Heke, Traffic Management, STMS, 02102336326
  • Dylan Jenkins, Shift Manager, Cavendish Drive, 021 115 2073

Timeline

Brista

Kennerley Retail Investments (Z Energy)
02.2019 - 10.2020

Crew Member

Greylynn Macdonald's Drive Through
05.2017 - 12.2018

NCEA Level 1&2 - Year 11-13

Ormiston Senior College

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Te Aorere Mason-Wells