Haaniana Edmonds-Norris
WHG,Raumanga
Summary
Personable hard worker with 5 years of experience working with people, prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting whanau/ people, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hine Raumati Shop
Whangarei, NTL
04.2021 - Current
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Administrator
Te Puni Kokiri
Whangarei, NTL
04.2023 - 09.2023
- Improved employee productivity with effective time management strategies for daily tasks.
- Maintained database systems to track and analyze operational data.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Unregistered Early Childhood Educator
He Waka Eke Noa Early Learning Centre
Whangarei, NTL
11.2017 - 04.2021
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Created safe and nurturing learning environment for preschoolers.
- Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
Education
High School Diploma -
Whangarei Girls High School
Whangarei12.2017
Skills
- Data Confidentiality
- Event Coordination
- Administrative Support
- Interpersonal Relations
- Office Administration
- Microsoft Excel
- Compassionate
- Family Involvement
Timeline
Administrator
Te Puni Kokiri
04.2023 - 09.2023
Customer Service Representative
Hine Raumati Shop
04.2021 - Current
Unregistered Early Childhood Educator
He Waka Eke Noa Early Learning Centre
11.2017 - 04.2021
High School Diploma -
Whangarei Girls High School