Haaniana Edmonds-Norris
WHG,Raumanga
Summary
Personable hard worker with 5 years of experience working with people, prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting whanau/ people, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hine Raumati Shop
04.2021 - Current
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Administrator
Te Puni Kokiri
04.2023 - 09.2023
- Improved employee productivity with effective time management strategies for daily tasks.
- Maintained database systems to track and analyze operational data.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Unregistered Early Childhood Educator
He Waka Eke Noa Early Learning Centre
11.2017 - 04.2021
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Created safe and nurturing learning environment for preschoolers.
- Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
Education
High School Diploma -
Whangarei Girls High School
Whangarei12.2017
Skills
- Data Confidentiality
- Event Coordination
- Administrative Support
- Interpersonal Relations
- Office Administration
- Microsoft Excel
- Compassionate
- Family Involvement
Timeline
Administrator
Te Puni Kokiri
04.2023 - 09.2023
Customer Service Representative
Hine Raumati Shop
04.2021 - Current
Unregistered Early Childhood Educator
He Waka Eke Noa Early Learning Centre
11.2017 - 04.2021
High School Diploma -
Whangarei Girls High School
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