Teareieta Aata
50A Market Street Pokeno
Summary
Dedicated professional with a proven track record at Betio Lodge, excelling in customer service and cleaning. Recognized for enhancing guest satisfaction through meticulous attention to detail and effective time management. Skilled in problem-solving and teamwork, consistently improving room turnaround times and maintaining high cleanliness standards.
Overview
4
4
years of professional experience
Work History
Housekeeping Room Attendant
Betio Lodge
09.2015 - 05.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Rotated linens in storerooms and replenished when supplies ran low.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Storekeeper
Tiiu Store
01.2013 - 06.2014
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Ordered goods from various vendors to maintain store merchandise levels.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Monitored merchandise on shelves and in storage using inventory control system.
- Minimized losses due to spoilage or damage by implementing proper handling techniques and storage conditions for goods.
- Ensured timely order fulfillment for customer satisfaction through efficient processing of purchase requests and shipments.
- Welcomed customers to assist in selecting appropriate merchandise and products.
- Filled orders by gathering merchandise specified in requisitions.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Assisted customers by answering questions and suggesting merchandise.
- Kept sales receipts and maintained accounting records.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Provided reliable support during audits by presenting well-organized documentation, ensuring transparency in inventory management processes.
- Documented shipping and receiving records to confirm receipt of orders.
- Maintained high levels of customer service, addressing inquiries and resolving issues promptly.
- Issued invoices to request payment from customers every month.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Education
Certificate Of Technical Studies - English , Computer, Math
Literacy Aotearoa
Pukekohe East, AUKSkills
- Customer service
- Cleaning
- Guest relations
- Vacuuming and sweeping
- Problem - solving
- Time management
- Leadership
- Teamwork
- Communication
- Organization
- Creativity
Timeline
Housekeeping Room Attendant
Betio Lodge
09.2015 - 05.2017
Storekeeper
Tiiu Store
01.2013 - 06.2014
Certificate Of Technical Studies - English , Computer, Math
Literacy Aotearoa
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