Te Aroha Aupouri
Welllington ,New Zealand
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Control Room Operator
Allied Security
Wellington
04.2024 - 10.2024
- Investigated incidents or violations of security policies, procedures, or regulations and provided detailed reports on findings.
- Coordinated with law enforcement agencies when necessary to investigate potential criminal activity.
- Responded to medical emergencies, fire alarms, or intrusion alarms by following procedures.
- Maintained logs of all security-related activities, including visitors, alarms, and any other relevant information.
- Monitored CCTV systems to ensure safety and security of premises.
- Responded and assisted clients' queries via email.
- Answered incoming calls from customers and provided assistance as needed.
Cabin Attendant & Team Leader
Interislander
Wellington
09.2022 - 03.2024
- As a cabin attendant, I have been trained as a barista, food/alcohol server, and operated tills to process customer payments. I worked in our Premium Plus Lounge and was able to give customers the full experience of traveling with Interislander.
- Greeted passengers and provided them information on services, activities, and layout of the ship.
- Maintained a clean working space and thoroughly deep cleaned my designated work area of the day, once the ship was clear of all passengers.
- I was trained and promoted to be a Team Leader in recognition of my strong work ethic and exceptional customer service skills.
- Made clear of expectations for employees, providing guidance when needed.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Collaborated with other departments to ensure alignment of goals across teams and created spreadsheets using Excel to ensure that the fleet knew who was onboard the ship.
- Assigned projects and distributed tasks to team members as per area of expertise, and had them trained in areas they are not confident in.
- Managed safety operation procedures weekly.
Warehouse Associate
Aramex
Lower Hutt, Wellington
01.2020 - 08.2022
- Packed and labeled packages to prepare for loading and shipment to customers.
- Picked and prepared shipments in controlled atmosphere
- Received deliveries, scanned packages and updated orders in internal database.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- organised the warehouse to ensure a clean and safe workspace
Dispatch Manager
D & M East West Ltd
Lower Hutt , Wellington
10.2018 - 08.2022
- Established and maintained positive relations with drivers, creating a good work environment for staff members.
- Processed accounts receivable, accounts payable and payroll.
- Managed communications within assigned territories.
- Provided training for newcomers about company policies, procedures and expectations.
- Managed daily operations to ensure efficient workflow and customer service.
- Resolved conflicts between employees in a timely manner.
Education
Sacred Heart College
Wellington, NZSkills
- Leadership and team building
- Fleet maintenance
- Staff Training and Development
- Cash Handling
- Shift Scheduling
- Problem-solving abilities
- Attention to Detail
- Strong IT skills
- Customer Service
Certification
- Food Safety
- Host Responsibility
- Elementary First Aid
- Personal Survival Techniques
- Fire Prevention & Fire Fighting
- Personal Safety & Social Responsibilities
- Marine Evacuation Systems
- Crowd Management & Passenger Safety
- Seafarer Security Awareness
Referees
- Former Fleet & Office Manager of Aramex
Issy Allen
021657834
- Former CSM of Kaiarahi ferry for Interislander
Tracy Williams
0210413665
- Co Owner of D & M
Marina Hemara
0223914029
Timeline
Security Control Room Operator
Allied Security
04.2024 - 10.2024
Cabin Attendant & Team Leader
Interislander
09.2022 - 03.2024
Warehouse Associate
Aramex
01.2020 - 08.2022
Dispatch Manager
D & M East West Ltd
10.2018 - 08.2022
- Food Safety
- Host Responsibility
- Elementary First Aid
- Personal Survival Techniques
- Fire Prevention & Fire Fighting
- Personal Safety & Social Responsibilities
- Marine Evacuation Systems
- Crowd Management & Passenger Safety
- Seafarer Security Awareness
Sacred Heart College
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