Tears Smoothy
AUCKLAND,AUK
Summary
Compassionate service provider with experience organizing food pantry resources and assessing client needs at a Salvation Army center. Skilled in client assessment, community outreach, and relationship building, enhancing service delivery across diverse environments. Completed a practical placement in community mental health, supporting tāngata whaiora through strengths-based approaches while fostering respectful relationships with service users and whānau.
Overview
1
1
Certification
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Volunteer
Salvation Army
Waitakere, Auckland
03.2024 - 09.2025
- Organized food pantry shelves and stocked emergency supplies to ensure availability for those in need.
- Greeted clients, offering supportive services to improve their experience at Salvation Army center
- Sorted donated goods to enhance thrift store operations
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Hospitality Worker
Top decks
Auckland CBD, Auckland
11.2023 - 12.2023
- Greeted guests and delivered friendly service across Top decks hospitality spaces.
- Monitored guest needs and responded to requests promptly.
- Served food and beverages using Top decks service standards.
- Cleaned dining areas, tables, and guest spaces after service.
- Followed Top decks safety, hygiene, and sanitation procedures.
- Communicated clearly with staff to support smooth daily operations.
Education
Level 4 - Health And Wellbeing
Unitec
Henderson , Auckland 02.2026 - 09.2026
Level 4 - New Zealand in Bicultural Social Services
Te Wananga O Aotearoa
Huntly, Waikato 02.2024 - 11.2024
Level 3 - Hospitality
Nzma
Otahuhu, Auckland 02.2012 - 09.2012
Kia Aroha College
Otara, AucklandSkills
- Client assessment
- Case management
- Mental health services
- Substance abuse awareness
- Addiction treatment
- Recovery planning
- Relapse prevention
- Peer support
- Mental health advocacy
- Community outreach
- Community engagement
- Recordkeeping
- Cultural competence
- Cultural awareness
- Relationship building
- Active listening
- Empathy
- Problem-solving
- Adaptability
- Mindfulness
- Emotional support
- Friendly and outgoing
- Mental health support
- Boundary setting
- Mental health support
Certification
- New Zealand Certificate in Bicultural Social Services – Level 4
- New Zealand Certificate in Health and Wellbeing – Level 4 (currently studying)
- Community Mental Health & Addictions Placement Experience
Affiliations
- Fitness and gym training
- Running
- Cooking
- Exploring nature and the outdoors
- Music and dancing
- Spending time with family and friends
- Personal development Community involvement
- Health and wellbeing
Timeline
Level 4 - Health And Wellbeing
Unitec
02.2026 - 09.2026
Volunteer
Salvation Army
03.2024 - 09.2025
Level 4 - New Zealand in Bicultural Social Services
Te Wananga O Aotearoa
02.2024 - 11.2024
Hospitality Worker
Top decks
11.2023 - 12.2023
Level 3 - Hospitality
Nzma
02.2012 - 09.2012
Kia Aroha College