Teegan Tangiora-Lawrence
Western Heights,Rotorua
Summary
Highly organized and hardworking professional with strong interpersonal skills focused on achieving company goals and ensuring high customer or client satisfaction. With a proven history of successful time management and flexibility. Seeking a position to utilize skills and knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Navigator
Visions of a helping hand
Bay Of Plenty, Rotorua
02.2023 - Current
- Provided information and guidance to clients on how to access services and resources.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Conducted intake assessments with new clients to determine eligibility for services, and develop appropriate action plans.
- Facilitated client referrals to community agencies, or other organizations, as needed.
- Maintained accurate records of client interactions by agency policies and procedures.
- Actively listened to clients in order to identify their needs, and provide effective solutions.
- Educated clients about available resources within the community related to housing, employment, health care, and legal aid.
- Connected clients with local organizations that can provide additional assistance, or specialized services, if necessary.
- Counseled individuals on job search strategies, including resume writing tips and interviewing skills preparation.
- Advised families on parenting issues, such as discipline strategies and communication techniques.
- Attended trainings or seminars related to professional development opportunities.
- Performed follow-up visits with former clients to assess their continued success post-intervention.
- Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.
- Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
Duty Manager
Rock Solid Backpackers
Bay Of Plenty, Rotorua
02.2020 - 02.2023
- Developed and implemented strategies to improve customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Monitored performance of staff members, offering advice where appropriate.
- Liaised with other departments to ensure seamless operations across the organization.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Handled employee problems in absence of general manager.
Group Coordinator
Rock Solid Backpackers
Bay Of Plenty, Rotorua
09.2019 - 02.2023
- Being responsible for everything group related, from enquiries to reservations.
- Invoicing, complaints and feedback.
- Being the main port of call.
- Working alongside the group leaders to ensure a pleasant, hassle free stay.
- Organising meals, tours and anything else groups may need.
- Alongside all other front desk duties.
Front Desk Host
Rock Solid Backpackers
Bay Of Plenty, Rotorua
10.2018 - 02.2023
- Greeted guests upon arrival and provided exceptional customer service.
- Assisted customers with check-ins and check-outs, including taking payments, issuing receipts, and providing information about hotel amenities.
- Managed reservations by answering phone calls and emails in a timely manner.
- Performed administrative tasks such as filing paperwork, entering data into systems, and updating records.
- Answered inquiries from guests regarding directions, local attractions, restaurants.
- Ensured that all areas of the front desk were kept clean and organized at all times.
- Processed guest requests for wake up calls, special room requests, extra towels, pillows, linens. promptly and courteously.
- Resolved customer complaints in an appropriate manner while maintaining a professional attitude.
- Maintained accurate accounts of all transactions made through the front desk area.
- Monitored security cameras to ensure safety of staff members and guests on property grounds.
- Handled cash register operations accurately throughout shift according to company policies and procedures.
Receptionist
The Backyard Inn
Bay Of Plenty, Rotorua
01.2017 - 10.2018
- Taking care of hostel reception, making sure it is clean and tidy.
- Doing mandatory reception tasks, such as welcoming guests, checking them in and out, on our preferred booking system.
- Answering all phone calls and emails, and catering to all guests' needs.
- Working with other staff members and departments, and helping where needed.
- Making bookings for activities, taxis, and other accommodations.
- Working a rotating roster and being responsible for opening and closing the hostel.
- Handling cash, sending invoices, and taking payments.
- Supporting our group coordinator, cafe staff, and housekeeping team where needed.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
NZ Diploma - Level 5 - Social Services
WERA Training Centre
Rotorua02-2024
Skills
- Attention to detail
- Adaptability
- Commercial awareness
- Leadership
- Attention to detail
- Documentation skills
- Adaptability and Flexibility
- Crisis Management
- Problem-solving abilities
- Effective Communication
- Self Motivation
- Reliability
- Interpersonal Communication
References
AVAILABLE UPON REQUEST
Languages
English - Fluent
Certification
- Clean, Full, NZ Drivers License (Class 1)
Timeline
Housing Navigator
Visions of a helping hand
02.2023 - Current
Duty Manager
Rock Solid Backpackers
02.2020 - 02.2023
Group Coordinator
Rock Solid Backpackers
09.2019 - 02.2023
Front Desk Host
Rock Solid Backpackers
10.2018 - 02.2023
Receptionist
The Backyard Inn
01.2017 - 10.2018
- Clean, Full, NZ Drivers License (Class 1)
NZ Diploma - Level 5 - Social Services
WERA Training Centre
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