Tegan Crisp
Rodney, Wellsford,New Zealand
Summary
im a hard and passionate worker who is very eager to secure a full time position. I’m Reliable have excellent communication and good judgment.keen to contribute to team success through hard work, attention to detail . Motivated to learn, grow and excel working wherever .I’m looking for a full-time position between the hours 6am-6pm. I’m organised and successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.Skilled in working under pressure and adapting to new situations. I’m calm when it come to dealing with unhappy customer and am more than capable of resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Wazzas
Wazzas
Auckland, Rodney, New Zealand
05.2022 - 07.2022
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils and seating areas daily.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Set and achieved goals for professional development and advancement.
- Complied with standards for merchandising, stocking and storing product.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated coworkers and customers about new products.
- Upsold specialty items with beverages, increasing store sales.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cultivated to recall customers' names and address each by name.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Created original artwork for specials board display daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Prioritized drink requests while managing interruptions.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Increased sales significantly by upselling higher-end products to customers.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Queen Street Cafe
Queen Street Cafe
Warkworth, AUK
03.2022 - 06.2022
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Trained new cafe workers in sales, customer service and safety.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Monitored food temperatures to comply with safety regulations.
- Notified management of product and supply shortages to reduce disruption in availability.
- Replenished products daily for optimal freshness and visibility.
- Promoted new products and price changes by creating and updating signage.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Tracked food production levels, meal counts and supply costs.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Integrated service and team management strategies to boost business profits.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Thai Restaurant
Thai Restaurant
Warkworth, AUK
12.2021 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Peppers Cafe
Peppers Cafe
Wellsford, AUK
03.2021 - 02.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Disinfected frequently touched between guests to minimize infection risks.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Kept hostess station neat and clean with well-stocked supplies.
- Stayed ready for quick turnovers by pre-bussing tables.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
- Observed diners to respond to additional requests and determine when meal completed.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Cleaner
Cleaner
Auckland, AUK
02.2020 - 07.2021
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Visually inspected area for overlooked aspects.
- Treated stains and damaged areas to restore value.
- Changed HVAC, vacuum and other filters to maintain machine efficiency.
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Prevented degradation of work areas by providing general upkeep and performing small repairs.
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Sushi Wellsford
Sushi Wellsford
Wellsford, AUK
05.2020 - 01.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Rodney College
Wellsford, AUK09.2021
Mahurangi College
Warkworth, AUK11.2019
Skills
- Self-Motivated
- Good listening skills
- Decision Making
- Responsible
- Teambuilding
- Leadership
- Organization and Time Management
- Customer Service
- Conflict Resolution
- Collaboration
- Flexible and Adaptable
- Basic Food Service
- Feedback Collection
- Lobby Maintenance
Timeline
Wazzas
Wazzas
05.2022 - 07.2022
Queen Street Cafe
Queen Street Cafe
03.2022 - 06.2022
Thai Restaurant
Thai Restaurant
12.2021 - 04.2022
Peppers Cafe
Peppers Cafe
03.2021 - 02.2022
Sushi Wellsford
Sushi Wellsford
05.2020 - 01.2021
Cleaner
Cleaner
02.2020 - 07.2021
Rodney College
Mahurangi College