Hi, I’m
Tegan Mahanga
Whangarei,New Zealand
Summary
My ideal role would be a blend of technical and strategic responsibilities. I am passionate about leveraging my technical expertise to drive innovation and create value, but I also enjoy taking a broader view of the business and contributing to strategic planning and decision-making. I am a skilled collaborator who enjoys working with stakeholders at all levels of an organization, and have customer centric experience that developed my core communication skills.
Overview
8
years of professional experience
Work History
The Developers InstituteWhangarei
Associate Technical Sales Development Representative
06.2021 - Current
Job overview
- Key Business Analysis and Reporting, presented to high level external stakeholders
- Exposure to many aspects of a small start up tech company
- Collaboration with internal and external stakeholders
- Domain knowledge across operations, strategy and product
- Assisted with teaching and evaluating code
- Shopify store from planning to implementation and live use
- Owner of several integrated tools and partnership projects
- Documentation using confluence
- Strong Agile practices
Department of Internal AffairsAuckland
Customer Care Consultant
10.2017 - 05.2018
Job overview
- Successfully managed a large number of incoming inquiries
- Customer Centric Role
- Customer inquiries and solutions
- Data Management
- Problem solving
Tower InsuranceAuckland, On
Claims Consultant
06.2015 - 10.2017
Job overview
- Customer Centric Role
- Successful Management of a large portfolio of customers
- Documentation and data Analysis
- Financial analysis and management between stakeholders
- End to end journey support
- Cross functional team collaboration
- successfully grew and moved within the company from service to claims
- Empathetic listening and support for customers
Education
Developers Institute
Graduate Diploma from Web Design And Development
05.2021
University Overview
Completed professional development in Emotional Intelligence with the Search Inside Yourself Course
- Leading with empathy and compassion
- Mindfulness
- Resilience
Professional development in Sales Fundamentals with Apprento
- Core Communication Principals
- Sales Fundamentals
- Handling Objections
Skills
- Data Management
- Communication with internal and external stakeholders
- Research and Reporting
- Leadership
- Sales fundamentals
- Identifying ICPs and customer journey
- Full stack Development with the Mern and Pern stacks
- Agile working
- Strategy development
- Product and service knowledge
References
Name: Ruth Green-Cole
- Position: co-Founder and General Manager of Strategy for Developers Institute
- Phone: 021 165 4104
- Email: ruth@developersinstitute.ac.nz
- LinkedIn Profile: https://www.linkedin.com/in/ruthgreencole/
Name: Lance Cooper
- Position: General Manager of Product for Developers Institute
- Phone: 022 354 6415
- Email: lance@developersinstitute.ac.nz
- LinkedIn Profile: https://www.linkedin.com/in/lancewaynecooper/
Name: Isabelle Beirwurth
- Position: Head of Marketing at Developers Institute (Now a Product Owner for Southern Cross Health Society)
- Phone: 0226737047
- Email: isabelle.bierwirth@gmail.com
- LinkedIn Profile: https://www.linkedin.com/in/isabelle-bierwirth/
Timeline
Associate Technical Sales Development Representative
The Developers Institute
06.2021 - Current
Customer Care Consultant
Department of Internal Affairs
10.2017 - 05.2018
Claims Consultant
Tower Insurance
06.2015 - 10.2017
Developers Institute
Graduate Diploma from Web Design And Development
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