Tegan Skevington
Amberley
Summary
I am currently working as a service coordinator for Nurse Maude Hospice in Christchurch, New Zealand. Working for a not-for-profit charity organization that cares for elderly, palliative and disabled patients has brought me a great sense of pride in my career.
My ability to build fast relationships with co-workers and patients has always been a personal strength of mine that is regularly highlighted within the work place.
Overview
12
12
years of professional experience
Work History
Service coordinator
Nurse Maude Hospice
08.2022 - Current
- First and foremost, acting as an advocate for our patients and their specific needs to provide them with support, information and tailored care
- Working as an intermediary for our patients between their case managers, support workers, district nurses, occupational therapists and social workers. Helping them to seamlessly navigate their varied care teams.
- Scheduling daily rosters, coinciding with patient needs in a time pressured environment
- Liaising with support workers on their daily rosters and patient clinical concerns
- Building rapport with both clients and their family regarding concerns or change of requirements and needs
- Using our client management system CRM and Microsoft Excel daily to keep client care information up to date
E-commerce Assistant/Fashion Retail Assistant
Head Over Heels
01.2022 - 08.2022
- Helping to assist the Operations Manager with the overall running of the online webstore
- Sole charge of online customer service queries and interaction on a daily basis via social media, email and phone calls
- Managing stock levels for both the physical and online stores, monitoring inventory for our off-site stock area
- Assisting the team with customer sales, merchandising stock and window displays
Assistant Store Manager/ Online Dispatch Assistant
Bivouac
07.2019 - 01.2022
- Starting out as Assistant Store Manager and being offered a position within head office as the online Dispatch Assistant within a year of employment
- Being sole charge of the dispatch department for my last 3 months
- Supporting the online dispatch manager with the movement of online purchases
- Assisting with stock takes, stock levels, stock inquiries and stock management.
Assistant Store Manager
Max Fashions
08.2013 - 07.2019
- Starting out as a retail assistant and working my way up to Assistant manager
- Completing a Certificate in Redseed Customer Service Training
- Managing a team of 6+ staff twice a week
- Onboarding and training new staff members
- Meeting daily KPI targets
- Merchandising new stock weekly in accordance to company promotions
Education
Level 3 Certificate - Sport and Recreation
Southern Institute of Technology
Level 4 Certificate - Pre Health and Study Preparation
ARA Polytechnic
Skills
- Customer service rapport and loyalty base building
- Client advocacy, liaison and facilitation
- Empathetic, open-minded and understanding nature
- Management of staff and implementing training protocols
- Detail oriented, problem solving within pressured time frames
- Proficient in Microsoft Suite, CRM, Shopify
Timeline
Service coordinator
Nurse Maude Hospice
08.2022 - Current
E-commerce Assistant/Fashion Retail Assistant
Head Over Heels
01.2022 - 08.2022
Assistant Store Manager/ Online Dispatch Assistant
Bivouac
07.2019 - 01.2022
Assistant Store Manager
Max Fashions
08.2013 - 07.2019
Level 4 Certificate - Pre Health and Study Preparation
ARA Polytechnic
Level 3 Certificate - Sport and Recreation
Southern Institute of Technology
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