Te Hau Landon-Lane
Porirua,WGN
Summary
Effective graduate student developing skills in Management and International Business. Highly organized and adept at managing multiple tasks simultaneously to provide exceptional customer assistance and achieve business objectives. Well-versed in customer service best practices, ensuring utmost customer satisfaction. Valuable team member committed to enhancing business success.
Overview
6
6
years of professional experience
Work History
Appointment Setter
NZ Assist
01.2024 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Sales Representative
Micheif Shoes - Lambton Quay
03.2022 - 12.2023
- Sales Representative, Customer Service, Meets Daily Targets.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Client Care Professional
Atlantis Health - Covid-19 Surge
07.2021 - 01.2022
- Handle Customer Complaints
- Provide appropriate solutions and alternatives within the time limits, follow up to ensure resolutions
- Keep records of customer interactions, follow communication procedures guidelines and policies
- Take extra mile to engage customers.
Assistant Administrator
Connect Global - housing.co.nz
11.2018 - 02.2019
- Data input Property Listings, Recording call outcomes in computer database, Inbound/Outbound Calls & Emails.
Education
Bachelor of Commerce - Management And International Business
Victoria University of Wellington
Wellington, NZ12.2023
Aotea College
Porirua, NZ2018
Skills
- Prioritise Task Effectively
- Leadership
- Customer Service
- Strategic Planner
- Data Entry Specialist
- Time Management
- Objection Handling
- Outbound Calling
- Effective Communication
- Critical Thinking
Accomplishments
- Bachelor of Commerce Degree Victoria University of Wellington
- U23 Wellington Softball Representative - 12/2019
- NZ U19 Jr White Sox Representative - 2019
- Otago University Maori Scholarship 10K - 2018
Community and Volunteer Experience
2013 to Current
- Fundraising Coordinator
- U7 - U13 Central Sports Club Coach
- U13 Wellington Softball Rep Team Asst Coach
- BP Business Challenge 8-10 June 2016 Production Manager
References
Upon Request
Timeline
Appointment Setter
NZ Assist
01.2024 - Current
Sales Representative
Micheif Shoes - Lambton Quay
03.2022 - 12.2023
Client Care Professional
Atlantis Health - Covid-19 Surge
07.2021 - 01.2022
Assistant Administrator
Connect Global - housing.co.nz
11.2018 - 02.2019
Bachelor of Commerce - Management And International Business
Victoria University of Wellington
Aotea College
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