Teia Swanney
New Lynn,WKO
Summary
With a proven track record at the Ministry of Social Development, I excel in case management and relationship building. My expertise spans crisis intervention and community outreach, demonstrating a 20% increase in successful case resolutions.
Skilled in problem-solving and fostering positive community relations, I bring a dynamic and effective approach to achieving goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Registrar
Samoan Assemblies of God Bible College
06.2024 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
Case Manager
Ministry of Social Development
04.2004 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
High School Diploma -
11-1994
- NCEA Level 3 - Waitakere College - Year 13
- Senior Diploma Award
- NCEA Level 4 - Public Sector Qualification - MSD
- Bachelor in Biblical Studies - Samoan Assemblies of God Bible College - Auckland, NZ
- Awarded the Highest Academic Award - Year 2022
- Biblical Studies Degree Awarded with Honours - 2021
- Recipient of 20 years employed at MSD Awarded
- Leo Tanoa Choir
- Board Member of Baptist Church Women's Conference
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Community resources
- Community outreach
- Crisis intervention
- Family education
Timeline
Registrar - Samoan Assemblies of God Bible College
06.2024 - Current
Case Manager - Ministry of Social Development
04.2004 - Current
Waitakere College - High School Diploma,
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