Teina Te Whata-Kururangi
Christchurch,CAN
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Friendly worker with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Hardworking and passionate worker with strong organizational skills. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Receptionist & Housekeeping
Hermitage Hotel
12.2021 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Handled assignments independently with good judgement and critical thinking skills.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Kept building entryway glass clean and polished for professional presentation.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments
Waitress, Barista, Cashier
Waharoa Co-Op Cafe & Boutique Catering
04.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Built relationships with customers to encourage repeat business.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Waitress, Cashier
The Beach Cafe
01.2018 - 12.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Receptionist & Cleaner
At The Right Place & Backpackers
01.2010 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Certificate IV - Travel And Tourism
Ara Institute of Canterbury
Christchurch, NZ11.2021
Certificate III - Administration And Technology
Ara Institute of Canterbury
Christchurch, NZ11.2020
High School Diploma -
Avonside Girls' High School
Christchurch, NZ11.2019
Certificate II - Food And Beverage Service Strand
Ara Institute of Canterbury
Christchurch, NZ11.2019
Skills
- Customer and Client Relations
- Office Administration
- Active Listening
- Organization and Efficiency
- Critical Thinking
- Service-Orientation
- Time Management
- Security Awareness
- Verbal and Written Communication
- Database Administration
- Process Payments
- Surface Sanitizing
- General housekeeping abilities
Timeline
Receptionist & Housekeeping
Hermitage Hotel
12.2021 - 06.2023
Waitress, Barista, Cashier
Waharoa Co-Op Cafe & Boutique Catering
04.2021 - 11.2021
Waitress, Cashier
The Beach Cafe
01.2018 - 12.2018
Receptionist & Cleaner
At The Right Place & Backpackers
01.2010 - 01.2017
Certificate IV - Travel And Tourism
Ara Institute of Canterbury
Certificate III - Administration And Technology
Ara Institute of Canterbury
High School Diploma -
Avonside Girls' High School
Certificate II - Food And Beverage Service Strand
Ara Institute of Canterbury
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