Tejasve Suneja
Phillipstown
Summary
Professional with deep expertise in claims management, prepared to excel in this role. Known for strong analytical skills, effective problem-solving, and thorough understanding of insurance policies and regulations. Team-oriented and results-driven, flexible in adapting to changing priorities. Recognized for exceptional communication, negotiation abilities, and focus on delivering high-quality outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claim Consultant
IAG New Zealand Division
09.2022 - Current
- Trained in private motor vehicle, home, and contents insurance products.
- Currently working in the Supported Segment team, handling complex claims related to water damage, theft, burglary, and weather events.
- Managed end-to-end claims in a high-volume contact center, including during natural disasters.
- Collaborated with internal teams to resolve escalations and high-priority cases.
- Shadowed Workforce Management to gain insight into real-time scheduling and IEX systems.
- Contributed to the SONIC pilot program, resolving claims within three days while meeting turnaround and team performance targets.
Food and Beverage Attendant
Mackenzies Sunrise Limited
05.2022 - 07.2022
- Set up counters and steam tables, fill beverage dispensers and prepare coffee and hot water for tea.
- Satisfied guests with prompt assistance and friendly service.
- Maintained a clean dining area, quickly cleaning up spills and replenishing condiments.
- Helped kitchen crew keep orders moving out by managing service.
Production Coordinator
Reshtej Engineers
04.2020 - 03.2022
- Managed production planning, inventory oversight, and development of new parts to meet targets.
- Ensured quality control through standardized procedures and maintained detailed documentation using Excel.
- Operated CNC laser machines and supervised routine maintenance activities.
- Collaborated with staff and vendors to resolve production issues and improve processes.
- Communicated effectively by recording meeting minutes, updating managers, and addressing customer concerns to support brand loyalty.
Education
Post Graduation Diploma - Project Management
Ara Institute of Canterbury
Christchurch, Canterbury07.2019
Bachelor Of Engineering - Petroleum
Chandigarh University
Mohali, Punjab06.2018
Skills
- Fast-paced problem-solving
- Customer service and satisfaction
- Skilled in [Outlook, Excel, MSP]
- Contact centre operations and support
- Policy interpretation
- Claims investigation
- Teamwork and collaboration
- Organizational skills
Affiliations
- Member of Organizing committee (college festival) 2016
- Organization Committee Head at Department Level (college festival) 2015
- Anchoring Team Member (college festival) 2014-2016
Certification
- Tier 2 General Insurance Compliance - General and personal advice.
- Understanding general insurance products and policies.
- Apply Workplace Communication Strategies.
- Deliver Professional General Insurance Services.
Hobbies and Interests
Traveling and Swimming
Timeline
Claim Consultant
IAG New Zealand Division
09.2022 - Current
Food and Beverage Attendant
Mackenzies Sunrise Limited
05.2022 - 07.2022
Production Coordinator
Reshtej Engineers
04.2020 - 03.2022
Post Graduation Diploma - Project Management
Ara Institute of Canterbury
Bachelor Of Engineering - Petroleum
Chandigarh University
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