Tejaswi Jitta
Wellington
Summary
Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Casual)
Subway
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Took orders, prepared meals, and collected payments.
Customer Service Officer
Madison (Inland Revenue Department)
02.2024 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Web Developer
Avtrix Software Solutions
03.2023 - 10.2023
- Coded websites using HTML, CSS, JavaScript languages
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Performed unit testing of web applications and troubleshot issues.
DevOps Engineer
G And G Business Solutions
11.2019 - 12.2022
- Maintained version control systems like Git for seamless collaboration among developers and engineers during project lifecycles
- Hands-on experience on AWS using services like EC2, S3, EFS, IAM, Load Balancer, Auto Scaling, Route 53, Cloud Front, CloudWatch, and RDS
- Created S3 buckets and S3 life cycle management for old data and logs
- Improved code deployment efficiency by automating processes with CI/CD pipelines
- Proficient in deploying and managing Cloud Infrastructure on Amazon Web Services (AWS) with proven track record of successfully implementing and maintaining scalable and secure cloud solutions
IT Support Engineer L1
G and G Business Solutions
10.2017 - 11.2019
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
Education
Master of Computer Application - Computer Science and Programming
Osmania University
06.2017
Skills
- Linux operating system
- Monitoring and logging
- Inbound call management
- Database management
- Windows operating system
- Maintenance and troubleshooting
- IT operations
- System administration
Certification
AWS Cloud Practitioner
Hobbies and Interests
- Listening Music
- Travelling
Visa Status
NZ Resident Visa
Timeline
Customer Service Officer
Madison (Inland Revenue Department)
02.2024 - 04.2025
Customer Service Representative (Casual)
Subway
10.2023 - Current
Web Developer
Avtrix Software Solutions
03.2023 - 10.2023
DevOps Engineer
G And G Business Solutions
11.2019 - 12.2022
IT Support Engineer L1
G and G Business Solutions
10.2017 - 11.2019
Master of Computer Application - Computer Science and Programming
Osmania University
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