Tejinder Singh
Hamilton
Summary
Knowledgeable and dedicated professional with extensive experience. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Inland Revenue Department
2023.05 - Current
- Built strong relationships with customers and colleagues by providing friendly and personable service
- Responded to customer calls and emails to answer questions about products and services relating to the different tax types: Tax returns, tax codes, account maintenance, provisional tax
- Collaborated with other departments to guarantee customer satisfaction
- Utilized problem-solving skills to address customer queries and complaints
- The ability to use intelligence for understanding the customer, creating insights and making decisions to facilitate compliance and behavioural change
- Experience in working with customers to help them transition through changes of products/services etc
- The ability to use intelligence for understanding the customer, creating insights and making decisions to facilitate compliance and behavioural change
- The ability to determine and apply the right timeliness to reaching decisions without affecting quality.
Safety Officer
Hamilton City Council
2022.07 - 2023.05
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries
- Recognized, documented, and report unsafe incidents and anti social behaviour
- Responded to any emergencies as instructed and with utmost efficiency involving direct communications with the nz police
- Warned violators of infractions or penalties
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping
- Operating the city cameras and providing evidence to the police
- Maintaining compliance proceeders
Director of Operations
Pearl Cleaner's Limited
2020.12 - 2022.05
- Oversaw day-to-day production activities in accordance with business objectives
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Monitored budget and utilized operational resources
- Achieved team goals through formalized training plans, coaching, and performance management
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement
- Mentored and coached team members to foster productive and engaging work environment
- Monitored office workflow and administrative processes to keep operations running smoothly
- Assisted in recruiting, hiring and training of team members
- Trained new employees on proper protocols and customer service standards.
Store Manager
Pizza Hut
2015.02 - 2020.10
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Assisted with hiring, training and mentoring new staff members.
Education
Certificate Real Estate Level 4 -
The Open Polytechnic
12.2022
Diploma Business Management Level 5 & 6 -
International College of Auckland
02.2016
BBA Business Administration -
Golden Group of Institutes
01.2014
Skills
- Inbound and Outbound Calling
- Administrative and Office Support
- Change management
- Record keeping Compliance
- Customer advisory
- Digital literacy
- Quality decision making
- Order and Refund Processing
- Cash Register Operations
- Quality Assurance Controls
- Providing Feedback
Certification
- 2016, 167 Food and Safety
- 20666/168, Knowledge of food contamination hazards
- 2015, NZQA Security Guard Qualification
- First aid certificate Level 3
Timeline
Customer Service Assistant
Inland Revenue Department
2023.05 - Current
Safety Officer
Hamilton City Council
2022.07 - 2023.05
Director of Operations
Pearl Cleaner's Limited
2020.12 - 2022.05
Store Manager
Pizza Hut
2015.02 - 2020.10
Certificate Real Estate Level 4 -
The Open Polytechnic
Diploma Business Management Level 5 & 6 -
International College of Auckland
BBA Business Administration -
Golden Group of Institutes
- 2016, 167 Food and Safety
- 20666/168, Knowledge of food contamination hazards
- 2015, NZQA Security Guard Qualification
- First aid certificate Level 3
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