Te Mahia Koinaki
Chartwell,Hamilton
Summary
Dynamic professional with a proven track record at Bupa Care Rossendale, excelling in client support and safety protocols. Recognized for enhancing client satisfaction through effective communication and attention to detail. Skilled in compliance monitoring and resourcefulness, contributing to a significant reduction in workplace incidents while fostering a collaborative environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Non Cares support assisstant
Bupa Care Rossendale
Enderley, Hamilton
06.2024 - 11.2024
- Assisted clients with daily living activities and personal care needs.
- Maintained a clean and safe environment for clients at all times.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Reported concerns to nurse supervisor to promote optimal care.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Laundered clothing and bedding to prevent infection.
Operator
Higgins Waikato
Melvile, Hamilton
07.2018 - 07.2022
- Operated machinery to ensure smooth workflow and production processes.
- Monitored equipment performance for any operational issues or maintenance needs.
- Followed safety protocols to minimize risk and ensure workplace safety.
- Communicated effectively with supervisors regarding workflow status and challenges.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Site Administrator
J Heather Earthworks Pty Ltd
Perth, Western Australia
11.2013 - 07.2018
- Managed site operations and ensured compliance with safety regulations.
- Assisted in the preparation of project documentation and reports.
- Trained new staff on safety protocols and operational procedures.
- Troubleshot network connectivity issues between different sites or locations.
- Administered and retained new hire paperwork to guarantee employees followed company policies and used proper company documentation.
- Conducted regular system audits to identify potential problems before they occur.
- Researched emerging technologies to improve site operations and user experience.
- Coordinated with vendors to maintain software applications across multiple sites.
- Organized and tracked inventory of job site materials and tools, relaying issues to team.
- Established good working relationships with customers and maintained customer confidence through effective dialogue, open rapport and solid record of delivery on assignments.
- Assisted in the development and implementation of site-wide policies and procedures.
- Communicated with local business owners and community members to facilitate use of resources.
- Supervised budget development and assisted in maintaining financial compliance.
- Contributed to successful RFP development and submission.
- Oversaw compliance with safety regulations, reducing workplace accidents by a significant percentage.
- Addressed and resolved site issues and conflicts, ensuring minimal impact on project timelines.
- Liaised between project management and construction teams to facilitate effective communication.
- Maintained open communication with stakeholders, providing regular updates on project status and milestones.
- Prepared and submitted daily reports on site activities, highlighting any issues or deviations from plans.
Hospitality Assistant
Compass Group Perth Remote
Perth, Western Australia
09.2011 - 11.2013
- Assisted in managing daily operations within hospitality services.
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Conducted regular inspections of the premises to ensure health and safety regulations were met.
- Ensured all areas of the hotel were clean, tidy, and well maintained.
- Provided assistance to chefs in preparing dishes during peak times.
- Assisted with setting up tables for events and functions.
- Provided helpful information to guests about the hotel facilities and services.
- Greeted guests warmly and made them feel welcome.
- Provided directions, recommended activities, and made dining reservations for guests.
Education
High School Diploma -
Papatoetoe Hight School
Papatoetoe, NZ04-1980
Skills
- Client support
- Safety protocols
- Customer relationship management
- Attention to detail
- Time management
- Resourcefulness and initiative
- Teamwork and collaboration
- Network troubleshooting
- Project management
- Inventory management
- Compliance monitoring
- Facilities coordination
- Effective communication
- Mobile responsiveness
- Customer support
- Maintenance scheduling
- E-commerce integration
- Community management
- Scheduling coordination
- Workflow planning
- Vendor relationship management
- Customer service
- Food safety
- Transportation management
- Food service management
- Cross-cultural sensitivity
- Room inspections
- First aid training
- Reservation management
- Emergency procedures
- Professional appearance
- Housekeeping standards
- Customer service focus
- Quality control
- Cleaning and sanitizing
- Serving techniques
- Service oriented
- Food preparation and safety
Affiliations
No High Scohool Certificates.
Study in Manukau City MSL Pacific Training, Broadcasting and TV and Business and Computing level 2 3, studied with Manukau Polytech IATA FIATA Freight Forwarding Import and Export Air and Sea,
Languages
English
Limited
Maori
Limited
Certification
- Full Car Licence 2, 4, WTR, F endorsement for Forklift
Accomplishments
- Primary athletics goals 2 and 3 placings, Sports Netball and Softball.
- Intermediate sports goals Softball first base or pitcher.
- High School sports Basketball and Netball School and Club.
Voluntree work
- At local Community Centres, Hukanui Church Craft and Choir.
Timeline
Non Cares support assisstant
Bupa Care Rossendale
06.2024 - 11.2024
Operator
Higgins Waikato
07.2018 - 07.2022
Site Administrator
J Heather Earthworks Pty Ltd
11.2013 - 07.2018
Hospitality Assistant
Compass Group Perth Remote
09.2011 - 11.2013
High School Diploma -
Papatoetoe Hight School