Summary
Overview
Work History
Education
Skills
Volunteer - Community Engagement
Interest and Hobbies
Languages
References
Timeline
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Temaleti Jordania Havea

Taupo,WKO

Summary

Highly motivated graduate with a Bachelor of Science in Anatomy and a Postgraduate Diploma from the University of Otago, dedicated to a client-centered approach and fueled by a strong Pacific heritage. Committed to empowering individuals in diverse communities, I possess experience in community engagement, excellent communication skills, empathy, and trust-building abilities. Eager to contribute to a career with growth opportunities, I am an organised individual skilled at working effectively with diverse groups, offering a solid academic foundation. Raised in a Pacific cultural setting, I bring flexibility and respect to any team, making me a valuable asset. I seek a challenging career opportunity to leverage my skills and foster ongoing professional growth.

Overview

10
10
years of professional experience

Work History

Pharmacy Retail Assistant

Unichem Mainstreet Pharmacy Ltd.
02.2022 - 12.2023
  • Provide exceptional service to customers, addressing their needs, and resolving any issues or concerns they may have
  • Demonstrate a thorough understanding of pharmaceutical products, including over-the-counter medications, vitamins, and supplements
  • Communicate effectively with customers, colleagues, and healthcare professionals, both verbally and in writing
  • Ensure accuracy when processing prescriptions, labelling medications, and handling inventory to prevent errors
  • Maintain a well-organised and tidy workspace, including shelves, displays, and storage areas, to facilitate efficient operations
  • Collaborate with pharmacy staff and other team members to provide seamless service and support day-to-day operations
  • Handle multiple tasks simultaneously, such as assisting customers, answering phones, processing transactions, and restocking inventory
  • Proficiently use pharmacy software systems and equipment, such as prescription processing software, point-of-sale systems, and automated dispensing machines
  • Quickly identify and address issues that arise, such as inventory discrepancies, medication shortages, or customer complaints, to ensure smooth operations
  • Adapt to changing priorities, schedules, and procedures in a fast-paced retail environment, while maintaining a positive attitude and high level of professionalism
  • Demonstrate empathy and compassion when interacting with customers, particularly those who may be unwell or experiencing health-related challenges.

Hospitality and Retail

Compass Group New Zealand
01.2018 - 10.2019
  • Maintained accuracy and efficiency when processing sales transactions
  • Communicated with guests to record orders and assess needs
  • Provided proactive service
  • Maintained order efficiency and accuracy through clear communication with colleagues.

Community Caregiver

Tainui Village Rest Home
02.2014 - 12.2015
  • Ability to understand and share the feelings of others, demonstrating compassion and sensitivity towards individuals' needs and emotions
  • Effective verbal and nonverbal communication skills to interact with clients, their families, and other healthcare professionals, ensuring clear understanding and collaboration
  • Providing emotional support, companionship, and encouragement to clients, fostering a sense of connection and well-being
  • Assisting clients with activities of daily living such as bathing, grooming, dressing, toileting, and mobility support, while maintaining their dignity and privacy
  • Ensuring clients adhere to their medication schedules, administering medications as prescribed, and monitoring for any adverse reactions or changes in health status
  • Planning and preparing nutritious meals and snacks according to clients' dietary requirements and preferences, promoting their health and well-being
  • Performing light housekeeping tasks such as cleaning, laundry, and organising, to maintain a safe and comfortable living environment for clients
  • Advocating for clients' rights and preferences, ensuring they receive quality care and have access to necessary resources and support services
  • Respecting and valuing clients' cultural backgrounds, beliefs, and practices, and adapting care approaches accordingly to provide culturally competent care
  • Ability to adapt to changing schedules, priorities, and client needs, while remaining calm and composed in challenging situations
  • Collaborating with other caregivers, healthcare professionals, and support staff to coordinate and deliver comprehensive care services to clients
  • Problem-Solving: Identifying challenges or barriers to care and implementing effective solutions to ensure clients' needs are met and their quality of life is maintained or improved

Education

Postgraduate Diploma -

University of Otago
Dunedin, NZ
12.2021

Bachelor of Science - Anatomy

University of Otago
Dunedin, NZ
12.2020

Skills

  • Microsoft Word and Excel
  • Adaptability and Flexibility in pressured environments
  • Cultural competency within Māori and Pasifika contexts
  • Ngā Tikanga Māori
  • Te Whare tapa wha - Māori Health framework
  • Fonofale Model - Pasifika Health framework
  • Project Management skills
  • Effective Communication Skills
  • Community and Whānau-oriented
  • Compassion and Empathy
  • Motivated
  • Effective Team Player
  • Confident
  • Complaint Handling
  • Active Listening
  • Team Leadership

Volunteer - Community Engagement

  • Otago Tongan Students Association

Treasurer, Dunedin, 2018 - 2019

In this position, I was tasked with overseeing the financial operations of the student association. This involved maintaining precise records of both income and expenditures, generating monthly financial statements, and offering guidance to the executive team on budgeting and significant financial decisions. Additionally, I took on a leadership role in organising and executing the annual week-long Amatakiloa Conference, which drew attendance from over 300 Tongan tertiary students. Successfully managing this event necessitated extensive planning, fundraising efforts, effective communication, and strong leadership skills.


  • Whitley Methodist Congregation

Care Assistant, New Plymouth, 02/2014 - 12/2015, 

In this position, I was responsible for providing support and care to elderly members of the Whitley Methodist Parish. This included assisting with their general and personal needs, such as visiting their homes to help with daily activities and completing various tasks. Through this role, I've developed a deep sense of empathy, compassion, and dedication to prioritising the health and well-being of patients. Additionally, it has enabled me to actively engage with the community, particularly within the elderly population. Leveraging my familiarity with Māori and fluency in Pasifika cultural contexts, I am able to interact with patients in a culturally sensitive and respectful manner, ensuring their comfort and trust in our interactions.


  • Whitely Methodist Youth Committee, Executive

New Plymouth, 2012, 2015, 2020, 

In my position on the Youth Committee, my responsibilities included organising youth activities and overseeing church and community-led events. This role demanded effective planning and organization to ensure the smooth execution of these events. Within this community-focused setting, I had the opportunity to develop my confidence, sense of responsibility, and skills in team building.

Interest and Hobbies

Outdoor activities

Quality time with friends and family 

Camping

Cultural Events

Board games

Intellectual conversations

Journaling 

Reflections

Languages

English
Native or Bilingual
Tonga
Native or Bilingual

References

  • Ayman Al-Ibousi, Unichem Mainstreet Pharmacy CEO, (022) 359 3301
  • Saane Kaufanga, Otago Tongan Students Association President, (021) 024 60615

Timeline

Pharmacy Retail Assistant

Unichem Mainstreet Pharmacy Ltd.
02.2022 - 12.2023

Hospitality and Retail

Compass Group New Zealand
01.2018 - 10.2019

Community Caregiver

Tainui Village Rest Home
02.2014 - 12.2015

Postgraduate Diploma -

University of Otago

Bachelor of Science - Anatomy

University of Otago
Temaleti Jordania Havea