Summary
Overview
Work History
Skills
Timeline
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Te Moana Moetu

Hamilton,WKO

Summary

I am 22 years old and grew up in Hamilton.

I graduated in 2020, started working in 2019, and have loved upskilling in all workplaces. I have a lot of experience and skills that can be used in many different areas of work.

I am a social, outgoing, and bubbly person. I love cooking, traveling, working, and seeing friends and family.

From going to Hospitality - clothing sales associate to Customer Service representative was a big change as it is a corporate workplace meaning it was going to be tougher and mentally challenging however I love a good challenge and after 3 years of experience I have been able to learn a lot of different skill sets.

Because of this, I am able to know how to use different software, e.g., Excel, Gen Track, Nexus, etc. These workplaces also give you the chance to train others in the team, and I have the chance to upskill into a team leader/ senior if I want to.

In my free time, I usually go to the beach and watch the sunset (so cliche), chill at home, or go see my siblings.

I am very approachable and love to meet new people.



Overview

6
6
years of professional experience

Work History

Customer Service Representative

Genesis Energy
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Customer Service Representative

Inland Revenue Hamilton
07.2022 - 10.2022
  • Demonstrated strong multitasking abilities by balancing various responsibilities such as greeting guests, handling phone inquiries, and processing payments.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Clothing Sales Associate

Mirrou
11.2021 - 06.2022
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Cleaned, closed, and secured store at end of shift.
  • Processed incoming stock and documented product information to manage inventory levels.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Assisted customers with selecting clothing items and accessories based on individual needs.

Waitress Trainee

House On Hood
08.2021 - 10.2021
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Crew Member

McDonald's Restaurant
03.2019 - 08.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Assisted other team members to achieve goals.

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Conflict Resolution
  • Complaint Handling
  • Microsoft Excel
  • Client Relations
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Product Knowledge
  • Appointment Scheduling
  • social
  • bubbly

Timeline

Customer Service Representative

Genesis Energy
10.2022 - Current

Customer Service Representative

Inland Revenue Hamilton
07.2022 - 10.2022

Clothing Sales Associate

Mirrou
11.2021 - 06.2022

Waitress Trainee

House On Hood
08.2021 - 10.2021

Crew Member

McDonald's Restaurant
03.2019 - 08.2021

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Te Moana Moetu