Temukisa Fetuao
Christchurch,Canterbury
Summary
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
3
3
years of professional experience
Work History
Cafe Assistant
Coffee Culture
11.2021 - Current
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
- Provided comprehensive training to new hires, equipping them with essential skills for success in their roles as Cafe Assistants.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Nightfill Team Member
The Warehouse
11.2023 - 01.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
Retail Assistant
Athlete’s Foot
10.2021 - 03.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Bachelor Of Arts - Human Services
NCEA L1, L2, L3 & University Entrance -
12.2020
Skills
- Excellent customer service
- Time management
- Teamwork & leadership
- Fast learner
- Handling complaints
- Food presentation
- Food preparation proficiency
- POS system operation
Languages
Samoan
Native or Bilingual
Timeline
Nightfill Team Member - The Warehouse
11.2023 - 01.2024
Cafe Assistant - Coffee Culture
11.2021 - Current
Retail Assistant - Athlete’s Foot
10.2021 - 03.2022
University of Canterbury - Bachelor Of Arts, Human Services
Christchurch Girls’ High School - NCEA L1, L2, L3 & University Entrance ,
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