Temukisa Masoe
Avondale,Auckland
Summary
Dedicated professional with experience at Taylors Laundry, excelling in team collaboration and efficient cleaning techniques. Proven ability to maintain a safe and organized workspace while meeting tight deadlines. Skilled in customer service, adept at resolving conflicts and enhancing client satisfaction, contributing to a positive work environment.
Overview
15
15
years of professional experience
Work History
Cleaning Crew Member
Total Property Services
06.2019 - 08.2020
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Confirmed all cleaning tools and equipment were stored properly after use.
Packer
Taylors Laundry
04.2018 - 07.2020
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
- Cleaned and maintained production area and equipment.
- Counted items to verify accuracy of orders.
- Loaded items onto conveyor belts and pallets.
- Loaded and unloaded items from production line.
- Sorted and stacked finished items.
- Re-packaged damaged or incorrectly packaged items.
- Labeled containers, container tags or products.
- Sealed containers and packages with glue, tape or other materials.
- Weighed packaged items to calculate total weight.
- Recorded product, packaging and order information on specified forms.
- Secured items for storage or shipment.
Process Worker
Taylors Laundry
06.2008 - 04.2016
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Maintained compliance with health, safety, and environment practices.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Received and reviewed incoming documents and materials.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Prepared reports and technical documentation of day-to-day production processes.
Customer Service Representative
Big Bear Shop
03.2005 - 04.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Education
Nil - English-as-a-Second-Language Education
Vaipouli College/ Leiifiifi College
Apia Samoa 12.2003
Skills
- Team collaboration
- Efficient cleaning techniques
- Deep cleaning processes
- Basic maintenance tasks
- Dishwashing
- Chemical handling
- Kitchen support
- Dusting techniques
- Housekeeping
- Sweeping and mopping
- Customer service
- Laundry
Timeline
Cleaning Crew Member
Total Property Services
06.2019 - 08.2020
Packer
Taylors Laundry
04.2018 - 07.2020
Process Worker
Taylors Laundry
06.2008 - 04.2016
Customer Service Representative
Big Bear Shop
03.2005 - 04.2006
Nil - English-as-a-Second-Language Education
Vaipouli College/ Leiifiifi College
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