Tenessha Mcleod
Napier City,HKB
Summary
Friendly Receptionist with background in various settings. Highly driven and hardworking with determination to succeed. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Willing to give everything a go.
Overview
5
5
years of professional experience
Work History
Receptionist
Albatross Motel
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted cleaning staff when needed
Front of House Manager
Three Wise Birds
11.2021 - 03.2023
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Performed cash handling activities and secured nightly bank deposits.
Waitress/Bartender
Napier Bars
09.2019 - 11.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
Tamatea High School
Napier, NZSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- File Management
Timeline
Receptionist
Albatross Motel
04.2023 - Current
Front of House Manager
Three Wise Birds
11.2021 - 03.2023
Waitress/Bartender
Napier Bars
09.2019 - 11.2021
Tamatea High School
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