Teneva Ropati
Auckland,Mount Wellington
Summary
Versatility characterizes my professional background, reflecting my adaptability and willingness to learn and take on various responsibilities in different environments. I am resourceful and personable with deep knowledge in facilitating communication and providing appropriate solutions. Collaborative and determined to meet deadlines in a fast-paced environment. Seeking opportunities to broaden my knowledge and skills in a dynamic work setting.
Overview
8
8
years of professional experience
Work History
Transcriptionist
Hauraki Women's Refuge
04.2023 - Current
- Average 3 hours of transcription for every 1 hour of audio.
- Followed specific guidelines and style rules to meet requirements and maintain consistency.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Verified accuracy of transcribed material prior to finalization.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
Service Coordinator
Royal District Nursing
12.2020 - 02.2023
- Communicated with clients and service providers to provide updates on appointment progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Consistently maintained accurate records in compliance with work standards
- Collected, arranged, and input information into database system.
- Initiated contact with appropriate service providers/ health professionals to request referrals and followed up to confirm appointments.
- Trained incoming colleagues.
- Averaged 100 calls per shift whilst coordinating appointments for clients with Support Workers.
Accounts Clerk (Casual)
Ropati Accountants & Taxation Ltd
07.2020 - 11.2021
- Taking client calls.
- Data entry processing.
- Reconciling bank statements using MYOB accounting software.
- Banking.
Team Leader
Better Burger
03.2019 - 07.2020
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Collected, arranged, and input information into database system.
Team Member
La Lumiere
06.2018 - 11.2018
- Installation and removal of lighting equipment.
- Packing and unloading equipment.
- Engaged in conversation with customer to ascertain need.
Picker Packer
LO'real Distribution Center
04.2016 - 01.2018
- Stock taking of products and units.
- Replenishing products and units.
- General maintenance work.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Ensuring KPI’s were met.
Education
Bachelor of Business - Accounting
Auckland University of Technology
2025
Skills
- Strong attention to detail
- Adaptability and Flexibility
- Well versed with computers
- Excellent communication
- Notetaking and Documentation
- Telephone Communication
- Conflict Resolution
Hobbies
Represented both New Zealand and Samoa at an international level for Basketball, and plan to return with Samoa to the Pacific Games in 2027.
References
- Neisha Sietu, Better Burger store manager, 02108591009
- Rosealee Wilson, Royal District Nursing NZ team leader, 0212929784
- Tawera Samuels, Sitel Group direct line manager, 0212625619
- Greer Kaio, Hauraki Women's Refuge, 02102357554
Timeline
Transcriptionist
Hauraki Women's Refuge
04.2023 - Current
Service Coordinator
Royal District Nursing
12.2020 - 02.2023
Accounts Clerk (Casual)
Ropati Accountants & Taxation Ltd
07.2020 - 11.2021
Team Leader
Better Burger
03.2019 - 07.2020
Team Member
La Lumiere
06.2018 - 11.2018
Picker Packer
LO'real Distribution Center
04.2016 - 01.2018
Bachelor of Business - Accounting
Auckland University of Technology
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