Tengfei Xiang
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Store Supervisor
FD GROUP T/A FIVE CROSS GROCERY
11.2019 - 10.2021
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
Store Manager
F&D NZ LTD T/A DRAGON SUSHI AT COUNTDOWN
10.2017 - 01.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Team Member
CASTLETON LTD T/A GARDEN FRESH SUPERMARKET
07.2015 - 08.2017
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
Education
MASTER OF MANAGEMENT STUDY - Business
University of Waikato
Hamilton, NZ06.2015
Skills
- Staff Supervision
- Multitasking and Organization
- Supply Ordering
- Sales Promotion
Timeline
Store Supervisor
FD GROUP T/A FIVE CROSS GROCERY
11.2019 - 10.2021
Store Manager
F&D NZ LTD T/A DRAGON SUSHI AT COUNTDOWN
10.2017 - 01.2020
Store Team Member
CASTLETON LTD T/A GARDEN FRESH SUPERMARKET
07.2015 - 08.2017
MASTER OF MANAGEMENT STUDY - Business
University of Waikato
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