- Camping
- Drawing and Painting
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Cooking
- Martial Arts
- Gym Workouts
- Rock Climbing
- Reading
Tepania Makutu
Manukau City,Auckland
Summary
I am a professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Who is keen to put in the hard work and effort to get any job completed promptly.
Overview
8
8
years of professional experience
Work History
Car Detailer, Customer Service
Autopro Ltd
09.2022 - Current
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Provided exceptional customer service and addressed customer inquiries.
Store Team Member
Chemist Warehouse Newmarket
09.2021 - 08.2022
- Main duties included receiving and checking packing slips to ensure the integrity of the orders aligned with what was on our documents.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Store Team Member
Kmart Sylvia Park
02.2019 - 10.2020
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Security Guard
First Security
02.2017 - 01.2018
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Container Labourer
Metrobox
04.2020 - 04.2021
- Collaborated with team members to unload containers in a timely manner, supporting overall workflow.
- Communicated effectively with supervisors and colleagues, providing updates on progress and addressing any issues promptly.
- Duties included repairing multiple shipping containers by using machinery to grind and repair any dents, cuts or damages before returning it back to our clients.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Achieved high-quality repair welds by utilizing specialized techniques and equipment.
Education
Certificate in Computer Technician - Computer Science
Avonmore
Manukau10-2015
Certificate in Bartending - Hospitality
Crown Institute
Auckland, NZ11-2014
High School Diploma -
Southern Cross College
Mangere12-2013
Skills
- Great time management skills
- Customer service
- Critical thinking
- Data entry
- Incident reporting
- Organizational skills
- High attention to detail
- Team player
- Adaptability
- Tenacity
- Problem solver
- Computer literate
Interests
Timeline
Car Detailer, Customer Service
Autopro Ltd
09.2022 - Current
Store Team Member
Chemist Warehouse Newmarket
09.2021 - 08.2022
Container Labourer
Metrobox
04.2020 - 04.2021
Store Team Member
Kmart Sylvia Park
02.2019 - 10.2020
Security Guard
First Security
02.2017 - 01.2018
Certificate in Computer Technician - Computer Science
Avonmore
Certificate in Bartending - Hospitality
Crown Institute
High School Diploma -
Southern Cross College
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