Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Tepania Makutu

Manukau City

Summary

Experienced professional with a strong background in customer interactions and service solutions. Demonstrated expertise in conflict resolution, communication, and problem-solving, ensuring high levels of customer satisfaction and loyalty. A valuable team collaborator who easily adapts to changing needs and consistently remains focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals. Committed to putting in the hard work and effort required to promptly complete any job.

Overview

8
8
years of professional experience

Work History

Supervisor, Car Detailer, Customer Service, Admin

Autopro Ltd
09.2022 - Current
  • Oversaw workshop operations independently, ensuring deadlines were met.
  • Fostered customer relationships effectively.
  • Upheld a well-organized environment for optimal productivity.
  • Ability to compete fleets of vehicles ranging from 10-20 cars
  • Delivered consistent results while working independently and in teams on various makes/models/styles of cars within tight deadlines.
  • Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
  • Provided exceptional customer service and addressed customer inquiries.

Store Team Member, Invoicer, Inventory Controller

Chemist Warehouse Newmarket
09.2021 - 08.2022
  • Main duties included receiving and checking packing slips to ensure the integrity of the orders aligned with what was on the documents.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Assisted new employees in mastering their positions.

Container Labourer

Metrobox
04.2020 - 04.2021
  • Collaborated with team members to unload containers in a timely manner, supporting overall workflow.
  • Communicated effectively with supervisors and colleagues, providing updates on progress and addressing any issues promptly.
  • Duties included repairing multiple shipping containers by using machinery to grind and repair any dents, cuts or damages before returning it back to our clients.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Achieved high-quality repair welds by utilizing specialized techniques and equipment.

Store Team Member

Kmart Sylvia Park
02.2019 - 10.2020
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Supervisor,Security Guard,CCTV Operator

First Security
02.2017 - 01.2018
  • Directed several nighttime ship shifts, maintaining high standards of staff management and safety.
  • Operated CCTV for Ports of Auckland and completed duties as a security officer.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Education

Certificate in Computer Technician - Computer Science

Avonmore
Manukau
10-2015

Certificate in Bartending - Hospitality

Crown Institute
Auckland, NZ
11-2014

High School Diploma -

Southern Cross College
Mangere
12-2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Time management
  • Energetic
  • Tenacious
  • Excellent team player
  • De-escalation techniques
  • Computer literate

Hobbies and Interests

  • I enjoy helping others and giving back to the community.
  • Gym Workouts
  • Martial Arts
  • Dancing
  • Outdoor Recreation
  • Playing Sports
  • Camping
  • Music
  • Experimenting with different creative mediums, like painting, sculpting, and drawing, to expand skills and techniques.

Timeline

Supervisor, Car Detailer, Customer Service, Admin

Autopro Ltd
09.2022 - Current

Store Team Member, Invoicer, Inventory Controller

Chemist Warehouse Newmarket
09.2021 - 08.2022

Container Labourer

Metrobox
04.2020 - 04.2021

Store Team Member

Kmart Sylvia Park
02.2019 - 10.2020

Supervisor,Security Guard,CCTV Operator

First Security
02.2017 - 01.2018

Certificate in Computer Technician - Computer Science

Avonmore

Certificate in Bartending - Hospitality

Crown Institute

High School Diploma -

Southern Cross College

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Tepania Makutu