Tepora Taape Tutagalevao
Auckland,AUK
Summary
Dedicated and customer-focused Airline Customer Service Agent with over 3 years of experience in providing exceptional support to passengers. Proficient in managing check-in procedures, resolving ticketing issues, and handling baggage inquiries. Known for excellent communication skills, a calm demeanor under pressure, and a commitment to ensuring a positive travel experience for all customers. Adept at using various reservation and customer service software, with a proven track record of enhancing customer satisfaction and loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Airline Customer Service Agent
Swissport
07.2022 - Current
- Provide information about flight schedules, gate assignments, and any changed or delays.
- Manage reservation changes and upgrades as requested by passengers.
- Assist passengers with baggage check-in and ensure compliance with airline baggage policies.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Escorting 3 to 5 wheelchair passenger a day
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
Support Worker
Access Healthcare
08.2019 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Provided Physical, Emotional, Spiritual and Social Support for individuals.
- Managed to support 2 clients in one day
Teller Banking Representative
Pacificezy Money Transfer
03.2022 - 05.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Facilitated smooth transitions during system upgrades by assisting colleagues with new processes and technology adoption.
- Collaborated with team members to achieve branch sales goals and ensure a positive banking experience for clients.
- Assist customers with routine transactions such as, deposits, withdrawals, cashing checks, and loan payments
- Resolved client concerns promptly and professionally, maintaining a high level of customer satisfaction.
Process and Packing Medical Device
Fisher & Paykel Healthcare
02.2020 - 10.2020
- Assisted with the evaluation of new medical devices and technologies, providing technical expertise during the procurement decision-making process.
- Packing 30 medical devices for hospital
Records Supervisor
Office Of Attorney General
03.2012 - 07.2016
- Maintained data privacy standards by monitoring staff adherence to confidentiality agreements and established protocols.
- Oversaw the disposal process for obsolete or expired records, adhering to legal requirements while minimizing organizational liability risks.
- Enhanced team efficiency by streamlining processes for document retrieval and archiving.
- Presented reports on key metrics related to records management activities, providing valuable insights for senior leadership decision-making processes.
Records Officer
National Healthcare Services
05.2008 - 03.2012
- Advised management on best practices for records management, supporting company-wide initiatives to improve efficiency.
- Assisted in the creation of records-related policies and procedures, contributing to a comprehensive approach to information management across the organization.
- Maintained strict confidentiality standards, ensuring the privacy of sensitive information for clients and employees.
- Responded promptly to requests for information from internal departments or external parties, fostering positive working relationships throughout the organization.
Information Officer
Ministry Of Finance
08.2002 - 04.2008
- Developed informational documents such as brochures, flyers, and fact sheets.
- Assisted with developing and managing advertising campaigns.
- Organizing files and boards paper meeting
- Imputing and entry of all information.
- Managed the creation and distribution of high-quality informational material for both internal and external stakeholders.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Education
High School Diploma -
Chanel College
Samoa. APW11.1995
Bachelor of Library Science -
University of Pacific
Samoa, APW11.1997
Computing & Literacy
Roscommon School
Manurewa, NZ09.2017
Certificate of Typist/Computing
Tesese Institute School
Samoa, APW11.2017
Skills
- Cultural Awareness
- Airline Policies
- Baggage handling
- Airport Procedures
- Reservation Management
- Customer Service
- Documentation
- Samoan Fluency
- Problem-Solving
- Active Listening
- Travel bookings
- Boarding Pass Assignment
- Baggage Handling Procedures
- Service Promotion
- Lost Baggage Tracing
- Cloud computing knowledge
- Good communication
Spending time with my family.
I value time with my family, enjoying activities such as family outings, game nights and cooking together. These experiences help strengthen our bonds and create lasting memories, which i believe contribute to a well-rounded and fufilling personal life.
Languages
Samoan
Native or Bilingual
Timeline
Airline Customer Service Agent
Swissport
07.2022 - Current
Teller Banking Representative
Pacificezy Money Transfer
03.2022 - 05.2022
Process and Packing Medical Device
Fisher & Paykel Healthcare
02.2020 - 10.2020
Support Worker
Access Healthcare
08.2019 - 05.2024
Records Supervisor
Office Of Attorney General
03.2012 - 07.2016
Records Officer
National Healthcare Services
05.2008 - 03.2012
Information Officer
Ministry Of Finance
08.2002 - 04.2008
High School Diploma -
Chanel College
Bachelor of Library Science -
University of Pacific
Computing & Literacy
Roscommon School
Certificate of Typist/Computing
Tesese Institute School
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