Hi, I’m
Te Puea Li
Auckland,AUK
Summary
Passionate about going the extra mile to deliver exceptional customer service. Have proven to maintain customer relations with members and stakeholders. Skilled in working under pressure and not opposed to change when aligning with the organisation's vision.
Overview
18
years of professional experience
Work History
YMCA NORTH INC
Multi-Site Operations Manager
05.2022 - Current
Job overview
- Responsible for managing outstanding debt and collections.
- Simplify processes to improve assistance to the front-of-house team, reducing downtime and financial loss.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and stakeholders to ensure better profit margin.
BAY VENUES
Team Leader
12.2021 - 05.2022
Job overview
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
- Provided maximum pool area surveillance and respond to emergencies according to Normal Operating Procedures.
- Supervised lifeguards to provide adequate coverage of pool areas during operating hours.
- Attended regular training sessions to maintain lifeguard qualification
YMCA NORTH INC.
Aquatics Operations Manager
09.2020 - 12.2021
Job overview
- Primary responsibility to oversee all business areas related to Aquatics. Overseeing Learn to Swim, Front of House and Lifeguard team in conjunction with plant room operations and chemical ordering.
- Worked directly with, Centre Manager and Department Managers to brainstorm, discuss strategy and mitigate risks that may affect day to day operations of the facility.
- Increased profits by assessing the effectiveness of spending control and rental projects.
- Built loyal account base and long-term business relationships with Corporate accounts.
- Managed team of 45 employees, overseeing hiring, training, and professional growth of employees
- Actively listen to customers' requests, confirming full understanding before addressing concerns
YMCA NORTH INC.
Operations Manager
05.2018 - 09.2021
Job overview
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Devised processes to boost long-term business success and increase profit levels.
- Supported Youth based programs that would benefit our community.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Partnered with vendors and suppliers to effectively manage and budget.
YMCA NORTH INC.
Administration Manager
07.2005 - 04.2018
Job overview
- Supervised hiring processes and vendor relationships to maintain smooth operations for the company.
- Reduced employee turnover through employee development and other retention measures.
- Completed fortnightly payroll for 30 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Performed billing, collection and reporting functions for both Aquatics and Recreation Centre generating additional $30k annually.
Skills
- Decision Making
- Daily Operations
- Exceptional Customer Service
- Problem-Solving
- Interpersonal Communication
- Building and Facility Management
- Fair and Relatable
- People relations
Additional Information
Referee:
Wil-Riaan Engelbrecht
Multi Site Centre Manager - Lagoon Pool and Leisure Centre
Ph: 021 717 497
Helen Vann
Swim School Manager - Lagoon Pool and Leisure Centre
Ph: 021 301 443
Melani Engelbrecht
Multi Site Centre Manager - Hamilton & Bay Of Plenty
Ph: 027 704 4022
Timeline
Multi-Site Operations Manager
YMCA NORTH INC
05.2022 - Current
Team Leader
BAY VENUES
12.2021 - 05.2022
Aquatics Operations Manager
YMCA NORTH INC.
09.2020 - 12.2021
Operations Manager
YMCA NORTH INC.
05.2018 - 09.2021
Administration Manager
YMCA NORTH INC.
07.2005 - 04.2018
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