Summary
Overview
Work History
Skills
Additional Information
Timeline
Hi, I’m

Te Puea Li

Auckland,AUK
Te Puea Li

Summary

Passionate about going the extra mile to deliver exceptional customer service. Have proven to maintain customer relations with members and stakeholders. Skilled in working under pressure and not opposed to change when aligning with the organisation's vision.

Overview

18
years of professional experience

Work History

YMCA NORTH INC

Multi-Site Operations Manager
05.2022 - Current

Job overview

  • Responsible for managing outstanding debt and collections.
  • Simplify processes to improve assistance to the front-of-house team, reducing downtime and financial loss.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and stakeholders to ensure better profit margin.

BAY VENUES

Team Leader
12.2021 - 05.2022

Job overview

  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
  • Provided maximum pool area surveillance and respond to emergencies according to Normal Operating Procedures.
  • Supervised lifeguards to provide adequate coverage of pool areas during operating hours.
  • Attended regular training sessions to maintain lifeguard qualification

YMCA NORTH INC.

Aquatics Operations Manager
09.2020 - 12.2021

Job overview

  • Primary responsibility to oversee all business areas related to Aquatics. Overseeing Learn to Swim, Front of House and Lifeguard team in conjunction with plant room operations and chemical ordering.
  • Worked directly with, Centre Manager and Department Managers to brainstorm, discuss strategy and mitigate risks that may affect day to day operations of the facility.
  • Increased profits by assessing the effectiveness of spending control and rental projects.
  • Built loyal account base and long-term business relationships with Corporate accounts.
  • Managed team of 45 employees, overseeing hiring, training, and professional growth of employees
  • Actively listen to customers' requests, confirming full understanding before addressing concerns

YMCA NORTH INC.

Operations Manager
05.2018 - 09.2021

Job overview

  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Devised processes to boost long-term business success and increase profit levels.
  • Supported Youth based programs that would benefit our community.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Partnered with vendors and suppliers to effectively manage and budget.

YMCA NORTH INC.

Administration Manager
07.2005 - 04.2018

Job overview

  • Supervised hiring processes and vendor relationships to maintain smooth operations for the company.
  • Reduced employee turnover through employee development and other retention measures.
  • Completed fortnightly payroll for 30 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Performed billing, collection and reporting functions for both Aquatics and Recreation Centre generating additional $30k annually.

Skills

  • Decision Making
  • Daily Operations
  • Exceptional Customer Service
  • Problem-Solving
  • Interpersonal Communication
  • Building and Facility Management
  • Fair and Relatable
  • People relations

Additional Information

Referee:


Wil-Riaan Engelbrecht

Multi Site Centre Manager - Lagoon Pool and Leisure Centre

Ph: 021 717 497


Helen Vann

Swim School Manager - Lagoon Pool and Leisure Centre

Ph: 021 301 443


Melani Engelbrecht

Multi Site Centre Manager - Hamilton & Bay Of Plenty

Ph: 027 704 4022




Timeline

Multi-Site Operations Manager

YMCA NORTH INC
05.2022 - Current

Team Leader

BAY VENUES
12.2021 - 05.2022

Aquatics Operations Manager

YMCA NORTH INC.
09.2020 - 12.2021

Operations Manager

YMCA NORTH INC.
05.2018 - 09.2021

Administration Manager

YMCA NORTH INC.
07.2005 - 04.2018
Te Puea Li