Teraimateata Teataiariki
Nikao, Avarua,RAROTONGA, CK
Summary
Highly-motivated employee with exceptional interpersonal skills and a strong work ethic. Demonstrates adaptability and thrives on new challenges. Proven ability to work effectively unsupervised and quickly learn new skills.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Capital Security Bank Ltd
Avarua Main Rd, Rarotonga, Cook Islands
05.2022 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Assessed customer requirements on an ongoing basis in order to provide tailored solutions.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
Customer Service Champion
Vodafone Cook Islands
Tutakimoa Rd, Rarotonga, Cook Islands
02.2019 - 05.2022
- Greeted customers upon arrival and provided friendly customer service.
- Answered incoming calls, responded to emails, and addressed customer inquiries in a timely manner.
- Provided detailed product information to customers as requested.
- Collaborated with colleagues across departments to provide seamless support solutions for customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Tereora College
Nikao, Rarotonga, Cook Islands11-2018
High School Diploma -
Nukutere College
Tutakimoa Rd, Rarotonga, Cook Islands11-2016
Runner Up Dux Equal in Form 2 (Y8) - -
Avatea Primary
Nikao, Rarotonga, Cook Islands12-2013
Recipient of Certificate of Distinction For The Australian Math Test - -
Avarua Primary
Avarua, Rarotonga, Cook Islands12-2011
Skills
- Customer Relationships
- Customer Portfolio Management
- Requirements Determination
- Written and verbal communication
- Account Set Up
- Positive Reinforcement
- Player development
- Gameplay tips
- Motivational leadership style
- Discipline enforcement
- Ball control skills
- Performance Improvements
- Team Management
- Training exercises
- Injury Prevention
Affiliations
- single mother with one daughter
- Avatiu club netball player for 14 years, since the age of 10
- Previous Takuvaine football player from the ages of 13 to 15
- Avatiu Club ex-football player starting from the age of 16 years
- Current coach of the U15 girls' team for Avatiu Football Club
Languages
English
Professional
Cook Islands Maori
Limited
Personal Notes
I am honest, reliable, helpful, motivated, caring, a team worker, of sober habits, and a non-
smoker. I enjoy meeting people, helping people, and making new friends
Accomplishments
- Earned the MVP award in the Opens category for the Avatiu Netball Club from 2022 to 2023
- Received a promotion from Admin Assistant to Banking Officer within three months since starting with Capital Security Bank
- Received my OFC Youth Coaching Certificate in October 2024
References
References available upon request.
Timeline
Relationship Manager
Capital Security Bank Ltd
05.2022 - Current
Customer Service Champion
Vodafone Cook Islands
02.2019 - 05.2022
High School Diploma -
Tereora College
High School Diploma -
Nukutere College
Runner Up Dux Equal in Form 2 (Y8) - -
Avatea Primary
Recipient of Certificate of Distinction For The Australian Math Test - -
Avarua Primary
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