Te Raiwa (Dolly) Halley

Region

• Total of 12 Branches. BOP, East Coast and Hawkes Bay. 12 Business Managers as direct reports.

Safety and Wellbeing

• Develop and drive a safety-first culture by:
• Leading the execution of the safety and wellbeing strategy and bringing to life our organisational goal of 'Safe and engaged people'
• Providing visible safety leadership and role modelling exceptional safety behaviours

People Leadership

• Lead, develop and empower a high performing and engaged retail leadership team within the region to achieve determined financial and strategic targets for Farmlands
• Develop Business Manager capability to advance the capability of their branch teams to meet and exceed targets and performance standards
• Support the retail team with the focus on overall team engagement, retention of key talent and succession planning over a multi-year plan

Operational Leadership

• In conjunction with the GM Retail and other key stakeholders, implement the retail annual plan within the region, delivering the Farmlands Strategy via the retail network
• Deliver high standard customer and shareholder service within the region without compromising the commercial needs of the co-operative.
• Work with key stakeholders to identify, opportunities, issues and product and services development,
• Manage the development of internal business efficiencies to ensure profitable sales and brand integrity through the regional store network.
• Ensure an exceptional level of store standards (merchandising, space management, stock performance etc) are executed across the region to enhance the customer experience.

Relationship management

• Identify and develop relationships with key shareholders in the region, identifying and developing new business opportunities

Same responsibilities as current role with the addition of a larger geographical region.

• Region inclusion of BOP (9 Branches) and extending to include Gisborne, Wairoa, Napier, Hasting, Waipukurau and Dannevirke.
• A total of 11 Branches with 11 Business Managers as direct reports

Sales & Retail

Direct Reports:

• Retail Team of 9 Business Managers
• Sales Team of 15 (includes Technical Advisors, Technical Field Officers, Agronomist and Nutritionist)
• Provide effective people leadership and operational management to a cross functional team of retail, sales and technical specialists within the province to ensure the delivery of targets, consistency of standards, team capability and customer experience.
• Responsible to drive for an adaptive performance led culture.
• Provide platforms for team members to participate in
• Managed and motivated team members to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organised, and safe environment for team members and shareholders.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Bay of Plenty

9 Branches

9 Business Manager - direct reports

Additional responsibilities:

• Leading Teams through COVID
• Implementing a new way of conducting business with our customer and shareholders
• Building relationships with stakeholders under restricted accessibility

• Retail and operational support across BOP and Waikato
• 16 Branches
• No direct reports
• Supporting and maintaining a safe environment at sites with Business Managers
• Health and Safety auditing
• Training and developing Business Managers with new D365 operations systems
• Working with Business Managers to ensure an exceptional level of branch standards (merchandising, space management, inventory performance etc) are executed across the branches to enhance the customer experience.
• High Performance Retail auditing
• Utilised reporting tools effectively to identify root causes of technical issues, enabling faster problem solving.
• Served as a reliable point of contact for Business Managers, ensuring timely resolution of their queries and concerns.

8 direct reports

• Providing a safe work environment that encouraged healthy and trusted team culture
• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Communicated with customers and suppliers positively with particular attention to problem resolution.
• Delivered financial and profitable results for the Co-operative

June 2019 - November 2019

• Seconded role for Braveheart Project.
• Testing Microsoft Dynamics D365. Part of Team to customise software for POS and Operational system.
• Part of Training Team for Farmlands Retail and Sales Team across the country.

General responsibilities

• Actively contributed to a safety first culture by keeping self and others safe, and participating in safety and wellbeing activities.
• Deliver on retail sales, service, promotional and execution standards.
• Demonstrate exceptional sales and customer service skills, and continually growing technical product knowledge.
• Inventory control skills to ensure accuracy of product range.

General - Business & Administration

• Tutored adult learners
• Provided students with a clear basic understanding of financial and accounting reports and statements in a business environment
• Students gained skills to use a variety of Microsoft programs. These programs included; Word, Access and Excel applications.
• Collaborated with students to complete assignments, identify learning differences and strategise on completion results.
• Motivated students towards learning and build self-confidence and reduce fear of failure.

Personal Assistant

• Assist Psychologist, Psychotherapist and Therapy Councillor with court reporting, case notes and correspondence.
• Take dictation and translate to documentation for the purpose of court records.

General Office Duties

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets for each practice.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Scheduling appointments and reconciling group practice diaries and attending to telephone inquiries.

General Duties

• Providing secretarial duties to the Department Manager as well as seven Course Co-ordinators for the Business Department
• Collating academic information for each student and recording into Polytechnic's database.
• Efficiently managed incoming calls, prioritising critical issues while maintaining excellent customer service standards for all inquiries.
• Handled confidential information with discretion, maintaining trust within the department and across the organisation.
• Served as liaison between the department and other internal teams, fostering strong working relationships throughout the organisation.

General Duties

• Maintaining accurate financial records.
• Communicating with farmers, team, NZ Wool Board Representatives and wool agents.
• Ensure wool clip preparation is at its highest standard.
• Ensure customer satisfaction is obtained by quick problem solving.
• Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
• Increased client satisfaction by streamlining business processes and implementing innovative solutions.
• Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
• Managed cross-functional teams to deliver high-quality projects on time and within budget.