Terangi Kavana
Auckland,AUK
Summary
Dynamic manager with a proven track record at Wholesale Meats Direct, excelling in team leadership and customer service. Skilled in conflict resolution and strategic planning, I enhanced customer satisfaction and fostered a productive work environment. Committed to achieving goals and driving performance through effective communication and staff development.
Overview
22
22
years of professional experience
Work History
Manager
Wholesale Meats Direct
East Tamaki, AUK
06.2011 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Children's Ministry Volunteer
Henderson Baptist Church
Henderson, AUK
08.2006 - 10.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Real Estate Agent
Harcourts Real Estate
Henderson, AUK
08.2002 - 10.2010
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Education
Level 6 - Real Estate Marketing
01.2007
Diploma In Business - Business Accountancy
02.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Negotiation
- Business development
- Key performance indicators
- Business planning
- Financial management
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Risk management
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Effective communication
- Multitasking
- Problem-solving
- Organizational skills
- Team development
Timeline
Manager - Wholesale Meats Direct
06.2011 - 06.2024
Children's Ministry Volunteer - Henderson Baptist Church
08.2006 - 10.2011
Real Estate Agent - Harcourts Real Estate
08.2002 - 10.2010
Harcourts Real Estate - Level 6, Real Estate Marketing
Tricias Academy - Diploma In Business , Business Accountancy