Terangi Kavana
Auckland,AUK
Summary
Dynamic manager with a proven track record at Wholesale Meats Direct, excelling in team leadership and customer service. Skilled in conflict resolution and strategic planning, I enhanced customer satisfaction and fostered a productive work environment. Committed to achieving goals and driving performance through effective communication and staff development.
Overview
22
22
years of professional experience
Work History
Manager
Wholesale Meats Direct
06.2011 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Children's Ministry Volunteer
Henderson Baptist Church
08.2006 - 10.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Real Estate Agent
Harcourts Real Estate
08.2002 - 10.2010
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Education
Level 6 - Real Estate Marketing
01.2007
Diploma In Business - Business Accountancy
02.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Negotiation
- Business development
- Key performance indicators
- Business planning
- Financial management
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Risk management
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Effective communication
- Multitasking
- Problem-solving
- Organizational skills
- Team development
Timeline
Manager - Wholesale Meats Direct
06.2011 - 06.2024
Children's Ministry Volunteer - Henderson Baptist Church
08.2006 - 10.2011
Real Estate Agent - Harcourts Real Estate
08.2002 - 10.2010
Harcourts Real Estate - Level 6, Real Estate Marketing
Tricias Academy - Diploma In Business , Business Accountancy
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