
Positive attitude and personality with great interpersonal and relationship building skills, contributing to customer satisfactory and loyalty.
Dynamic and results-driven professional with a strong background in customer service and administration, notably at Dunkin' Donuts. Skilled in conflict resolution and time management, I excel in multitasking and maintaining high standards. Committed to fostering positive relationships and delivering exceptional service, I adapt quickly to changing environments while achieving organizational goals.
• Served over 200 customers daily.
• Barista plus half a dozen other cold drinks.
• Responsible for daily donut orders as well as every 3rd days dry stock and dairy orders whilst knowing the quantity we’d need resulting in most days sold out or minimal waste.
• Responsible for cleaning our commercial Ice and ice-cream machine twice weekly.
• Maintained a very highly level of customer service making a lot of regulars on the way.
• Always there for my peers/ colleagues during our shifts together and covering theirs.
• Kept a high standard of hygiene and cleanliness.
• Operated a POS system.
• Responsible for daily takings.