Tere Kea

• Maintained Approved Transitional Facility compliance as per Ministry for Primary Industries (MPI) Transitional Facility Operators Manual (TFO)
• Maintained warehouse in compliance with OSHA safety standards.
• Supervised shipping and handling operations of 50+ import and export containers.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and scheduling needed service, repairs and replacements.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Evaluated incoming shipments for quality assurances and processed unacceptable materials for return or disposal.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Managing warehouse operations performance by overseeing inbound & dispatch and setting optimal employee schedules.
• Developed safety programs to protect workers and reduce injuries by 20%.
• Developed and implemented policy and procedure updates to improve workflow and productivity.
• Developed comprehensive staff training program to improve employee performance and morale.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Integrated warehouse operations with existing and new business processes.
• Reviewed established business practices and improved processes to reduce expenses by 15%.
• Built motivated warehouse team members to consistently accomplish operations goals and exceed performance targets.

• Maintained Approved Transitional Facility compliance as per Ministry for Primary Industries (MPI) Transitional Facility Operators Manual (TFO)
• Maintained warehouse in compliance with OSHA safety standards.
• Supervised shipping and handling operations of 50+ import and export containers.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and scheduling needed service, repairs and replacements.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Evaluated incoming shipments for quality assurances and processed unacceptable materials for return or disposal.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Managing warehouse operations performance by overseeing inbound & dispatch and setting optimal employee schedules.
• Developed safety programs to protect workers and reduce injuries by 20%.
• Developed and implemented policy and procedure updates to improve workflow and productivity.
• Developed comprehensive staff training program to improve employee performance and morale.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Integrated warehouse operations with existing and new business processes.
• Reviewed established business practices and improved processes to reduce expenses by 15%.
• Built motivated warehouse team members to consistently accomplish operations goals and exceed performance targets.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines by 10%.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Introduced new methods, practices, and systems to reduce turnaround time by 15%.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Supervised shipping and receiving, distribution and workplace safety.
• Maintained Approved Transitional Facility compliance as per Ministry for Primary Industries (MPI) Transitional Facility Operators Manual (TFO)
• Supervised warehouse operations by managing employees during shifts.
• Supervised shipping and handling operations of 50+ import and export containers.
• Maintained high levels of accuracy in daily operations.
• Completed daily operations on time and maintained high standards of accuracy.
• Oversaw daily operations and shipping and handling processes.
• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Oversaw inventory control levels and verified compliance with storage and organization processes.
• Monitored adherence to safety protocols and company policies by staying attentive to details.
• Used warehouse management software to reconcile daily inventory.
• Performed troubleshooting to resolve issues with equipment, devices and products.
• Promoted diligence and culture of safety for drivers and warehouse operations.
• Revised and developed procedures to reduce risk and achieve compliance.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Trained new staff on job duties, company policies, and safety procedures for rapid on boarding.
• Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
• Trained new team members on proper and safe use of tools and equipment.
• Assigned tasks to team members to complete within designated time frames.
• Supervised team of helpers, laborers and material movers to efficiently complete tasks.
• Resolved conflicts between team members and addressed complaints or grievances.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Achieved high satisfaction rating 5% through proactive one-call resolutions of customer issues.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products.
• Sought ways to improve processes and services provided.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Cross-trained and provided backup support for organizational leadership.
• Trained staff on operating procedures and company services.
• Increased efficiency and team productivity by promoting operational best practices.
• Investigated and resolved accounting, service and delivery concerns.

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Consulted customers to boost product sales and services by 8%.
• Resolved various issues impacting sales management and business operations.
• Generated financial and operational reports to assist management with business strategy.
• Examined customer loan applications for loan approvals and denials.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Complied with established internal process and policies.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Reduced process bottlenecks by 5% through training and coaching employees on practices, procedures, and performance strategies.