Tere Kea
Auckland,AUK
Summary
Goal-oriented Warehouse Manager skilled in driving productivity, personnel retainment, and process optimization. Excels in creative problem-solving on operational issues. Proven success leading teams of 15+ to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in team building and performance optimization.
Overview
10
10
years of professional experience
Work History
Warehouse Manager
International Cargo Terminals/ACFS Port Logistics
Auckland, AUK
08.2021 - 09.2023
- Oversaw warehouse cleanliness according to OSHA regulations
- Managed logistics for over 30 import and export containers
- Managed equipment maintenance and warehouse conditions
- Maintained accurate and current documentation to ensure correct processing
- Ensured precise internal reporting for effective tracking
- Prevented material delivery delays via effective vendor communication
- Assessed quality of new deliveries and organized returns
- Developed efficient routes with comprehensive scheduling knowledge
- Provided inventory management expertise to ensure accuracy
- Managed overall efficiency by aligning workforce with operational demands
- Implemented comprehensive safety programs for worker well-being
- Streamlined procedures for greater efficiency
- Designed an extensive program for training that elevated both performance metrics and team morale
- Conducted safety instruction for efficient onboarding
- Streamlined coordination between warehouse tasks and business initiatives
- Analyzed and optimized existing business operations to achieve a 15% cost reduction.
- Developed high-performing warehouse team achieving established objectives
- Directed all facets of inventory intake, storage processes and delivery procedures
- Maintained accurate processing of all orders.
- Maintained accurate records through dedicated tracking systems
- Executed streamlined processes for inbound and outbound inventories
Operations Manager
SSA Wheels
Auckland, AUK
04.2021 - 08.2021
- Directed operations personnel adherence to company policies
- Established streamlined systems for enhanced operational quality
- Coordinated inventory control and supply chain logistics
- Enhanced staff-leadership interactions, leading to a 10% reduction in miscommunications and missed deadlines
- Cultivated strong connections with external vendors
- Presented essential performance insights to upper management
- Strategized and executed plans to enhance satisfaction levels
- Implemented innovative techniques to enhance efficiency
- Enabled company growth by refining processes
- Facilitated skill-building workshops to achieve high standards
- Addressed persistent attendance problems promptly to avert long-term patterns
- Identified employee strengths to tailor mentorship programs
- Communicated critical problems to upper-level management efficiently
- Evaluated industry patterns supporting future product advancements
- Resolved incidents and objectively managed accessorial charges
- Established systematic protocols for consistent quality control
- Streamlined operational procedures to boost team productivity and service quality.
- Provided training to staff to enhance operational efficiency
Warehouse Supervisor
International Cargo Terminals
Auckland, AUK
04.2018 - 04.2021
- Oversaw logistics and inventory management
- Coordinated team efforts for optimal productivity
- Oversaw logistics for over 30 containers
- Ensured consistent accuracy in operations each day
- Maintained operational timelines while ensuring consistent accuracy
- Supervised shipping processes effectively
- Oversaw staff performance to identify areas requiring improvement
- Maintained accurate logs by noting shortages and discrepancies
- Managed inventory control levels, ensuring compliance with processes
- Ensured compliance with safety protocols and company policies
- Streamlined inventory tracking using warehouse management tools
- Conducted troubleshooting to address equipment, devices, and product issues
- Cultivated a responsible mindset towards operational safety practices
- Optimized processes for compliance attainment
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Managed daily logs ensuring timely completion and accuracy
- Addressed and documented any materials failing to meet standards
- Managed maintenance of warehouse equipment and facility condition
- Conducted training sessions for new hires on job responsibilities, policies, and safety protocols
- Monitored work areas ensuring they remained hazard-free
- Mediated team disputes effectively
- Optimized team presence for effective workload management
Inbound Team Lead
Bunnings Warehouse
Auckland
02.2017 - 03.2018
- Consistently applied prescribed methods ensuring target achievements
- Handled customer questions regarding services and solutions through emails
- Increased client happiness through swift issue resolution
- Developed in-depth proficiency in product information for handling customer inquiries
- Investigated problems and provided solutions swiftly
- Embraced change with a constructive attitude
- Enhanced customer satisfaction through addressing concerns swiftly
- Enhanced operational efficiency by spearheading improvements
- Provided exceptional assistance to elevate productivity
- Cross-trained team members for backup support
- Addressed and rectified financial discrepancies
- Trained, coached and mentored team members on how to handle complex customer inquiries.
- Monitored inbound call queues, adjusted staffing levels, and provided feedback to ensure quality standards were met.
- Developed and implemented strategies to improve customer service and team performance.
Branch Manager
Dollar Dealers
Auckland, AUK
04.2013 - 03.2017
- Ensured professional conduct during all customer engagements
- Analyzed workforce productivity to formulate advancement plans
- Streamlined workflows for enhanced productivity and deadline adherence
- Implemented techniques to enhance employee engagement in business operations
- Elevated sales performance through strategic customer consultations, achieving an 8% rise
- Addressed multiple challenges affecting sales leadership and business functions
- Produced comprehensive financial and operational reports for strategic planning
- Assessed eligibility for loan approval
- Streamlined input process for additional financial information
- Maintained compliance with organizational regulations and processes
- Assessed financial documents for correct allocations
- Decreased process bottlenecks by 5% by training staff on effective practices
- Managed essential branch operations encompassing various departments
- Formulated plans boosting client satisfaction rates
- Facilitated comprehensive training programs
Education
Glendowie College
Auckland, NZ12.1990
Skills
- Workforce Management
- Quality Assurance
- Inventory Management
- Floor Space Maximization
- Logistics Coordination
- Operations Management
- Team Building and Leadership
- Proficient in MS Office
- Warehouse operation oversight
- Performance Evaluations
- Mentoring and training
- Budget controls
References
- Michael Tuiloma, 027 6524153
- Joanne Sayles, 029 2927845
Timeline
Warehouse Manager
International Cargo Terminals/ACFS Port Logistics
08.2021 - 09.2023
Operations Manager
SSA Wheels
04.2021 - 08.2021
Warehouse Supervisor
International Cargo Terminals
04.2018 - 04.2021
Inbound Team Lead
Bunnings Warehouse
02.2017 - 03.2018
Branch Manager
Dollar Dealers
04.2013 - 03.2017
Glendowie College
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