Summary
Overview
Work History
Education
Skills
Languages
References
Accomplishments
Languages
Timeline
Generic

TERENCE XI

CBD,Sydney

Summary

High-performing home loan specialist at Westpac New Zealand, excelling in a fast-paced environment with strong results in lending, relationship building, and superannuation sales. Bilingual in English and Mandarin, with excellent problem-solving skills. As a professional enjoying a two-person lifestyle with no plans for children, I’m fully committed to a long-term banking career.

Overview

9
9
years of professional experience

Work History

Banking Specialist (Home Loan Lender)

Westpac New Zealand
Takapuna, Auckland
11.2022 - Current
  • The banking specialist (home loan lender) role involves a combination of home loan applications, customer service, risk management, and compliance.
  • Provided guidance on the selection of appropriate mortgage products based on individual needs.
  • Conducted interviews with customers to gather financial data and other required documents.
  • Established strong relationships with customers through regular follow-up communications.
  • Carry on a risk conversation during the interview to promote banking services, like Superannuation and insurance.
  • Westpac Employee of the Month (April 2024) & Winner of Superannuation Top Sales (November 2024).
  • Assisted borrowers in understanding repayment options, and restructuring existing debts when necessary, for improved financial health.
  • Managed a diverse portfolio of consumer loans, including personal loans, auto loans, home equity lines of credit, and debt consolidation loans.

Sales Consultant

Noel Leeming Wairau Park Store
Auckland
10.2020 - 11.2022
  • Selling appliances such as whiteware, TVs, and cooking appliances, engage with customers to build rapport, understand their purchasing needs, and promote protection insurance and current specials to close the deal with sharp negotiation skills.
  • Consistently achieve monthly sales targets (top sales) while maintaining a high percentage margin.
  • Make sure the products fit the customer's purpose.
  • Advise on finance options for customers who need a loan or credit card to purchase appliances.

Front Desk – Activity Sales

Queenstown Lakeview Holiday Park
Queenstown
09.2016 - 03.2018
  • Managed reception duties and engaged with diverse international guests professionally.
  • Achieved top sales by actively promoting and booking activities for guests in Queenstown.
  • Leveraged bilingual skills in English and Chinese to enhance communication and foster customer relationships.
  • Resolved customer complaints by providing effective solutions and meeting specific needs.

Education

Bachelor of Science - Construction Management, Quantity Surveying

Massey University
Auckland, NZ
10.2022

Skills

  • Banking compliance and regulations
  • Home loan lending expertise
  • Relationship building
  • Bilingual communication in English, Mandarin, and Cantonese
  • Detail-oriented mindset
  • Rapid learner
  • Sales strategies for superannuation and insurance
  • Advanced MS Office and Excel proficiency
  • Problem-solving and negotiation skills
  • Professional ethics in conflict resolution
  • Team support
  • Product presentation skills
  • B2B relationship management
  • New Zealand citizen with full driver's license

Languages

English - Native or Bilingual, Chinese (Mandarin) - Native or Bilingual, Chinese (Cantonese) - Full Professional

References

Available upon request

Accomplishments

Received 'Westpac NZ Employee of the Month' in Multichannel and Superannuation sign-up award in April and November 2024

As a home loan lender I achieved Westpac NZ lending accreditation CAL2

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Full Professional

Timeline

Banking Specialist (Home Loan Lender)

Westpac New Zealand
11.2022 - Current

Sales Consultant

Noel Leeming Wairau Park Store
10.2020 - 11.2022

Front Desk – Activity Sales

Queenstown Lakeview Holiday Park
09.2016 - 03.2018

Bachelor of Science - Construction Management, Quantity Surveying

Massey University

Similar Profiles

CREATE PROFILE
TERENCE XI