Teresa Bracken

• My partner and I established the business which has grown and become successful
• My role has been to start up the company and to oversee all aspects of managing the company whilst my partner and contractors work in the workshop
• Reception and answering telephone calls
• Manage customer bookings
• Creating quotes
• Invoicing
• Oversaw day-to-day operations of the business, including staff management and scheduling.
• Established relationships with vendors and suppliers to secure materials at competitive prices.
• Kept records for production, inventory, income, and expenses.
• Actively participated in industry associations to stay up-to-date on best practices and regulations within the field.
• Identified potential solutions to issues and implemented tactics to promptly resolve.
• Maintaining customer database
• Debt collection
• Health & Safety
• Managed financial records, including budgets, cash flow, invoicing, and payroll.
• Achievements: Successfully managing the accounts, Debtors are low, A positive business has been achieved, Good relationship management - positive customer feedback, Developed the business and its future growth, Manage contractors.

During this time my son had be diagnosed with epilepsy and went on to develop an intellectual disability. This took all of my focus for many years. I cleaned houses and looked after elderly clients to create an income.

• I managed the accounts and administration for Graeme North Motors
• My role was to manage the accounts, invoicing, GST, general office duties to enable the smooth running of the business and to manage the finance.

• Achievements: Good time management resulting in a high level of customer satisfaction, Minimised risk to organisation as shipping arrangements were well managed, Good project management/planning to meet customer needs, Responsible for organising and implementing social and business events, Establishment of databases to assist the sales team, Effective reporting to the management team.

Before I started my family I undertook professional training to become a qualified massage therapist. I worked in a pharmacy for a couple of years after my children were born