Teresa Grassi
Auckland
Summary
Friendly and motivated professional from Italy with several years of experience living and working abroad. I bring a strong work ethic, adaptability, and a positive attitude to every role I take on. Experienced in customer-focused and hands-on environments, I work confidently both independently and as part of a team. Traveling and working internationally has strengthened my communication skills, cultural awareness, and ability to quickly adapt to new environments. I am eager to contribute my energy and reliability to a New Zealand workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House / Kitchen Hand
Lentedal Winery
Margaret River Region WA
11.2025 - 02.2026
- Supported food preparation and cleaning tasks to maintain efficient kitchen operations.
- Assisted chefs in ingredient preparation, ensuring quality and consistency in dishes.
- Operated kitchen equipment safely while adhering to health and safety regulations.
- Maintained cleanliness of workstations, contributing to a hygienic kitchen environment.
- Conducted guided wine tastings for customers, explaining flavor profiles and wine characteristics
- Delivered exceptional customer service in a cellar door environment, enhancing visitor experiences.
- Instructed guests on diverse wine varieties and intricate production processes.
Farm Worker
McHenry Hohnen Vintners
Margaret River Australia
06.2025 - 09.2025
- Operated vineyard machinery to assist with planting, pruning, and harvesting grapes.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Performed winter vine pruning to prepare grapevines for the growing season.
- Operated pruning tools with a focus on safety and efficiency.
- Executed outdoor tasks in challenging cold weather conditions.
Casual Front of House
Continental Hotel
Broome, Australia
06.2024 - 10.2024
- Managed both positive and negative customers interactions and assisted with any complaints guests may have. I ensured guests complaints were taken seriously and provided guests with what steps I would take to solve complaints to ensure their holiday requirements were heard.
- Ensured a personal welcome, offered warm, polite and informative information when guests arrived at the hotel, efficient check in to rooms and excellent knowledge of what each accommodation has to offer guests.
- Efficiently managed positive customers interactions, catered to individual dietary requirements, prompt service of food and beverages.
- Quickly learnt a wide variety of payment methods including cash, gift cards, electronic eftpos and handled split payments with confidence.
- Assisted, recommended and guided guests to create daily itineraries and discover the best of Broome.
- I have been complimented on my excellent customer service and satisfaction. In my current role I have grown my client base and ensure when I greet returning customers to individualise their experience and ensure they enjoy a pleasant environment with high attention to customer satisfaction.
Casual Front of House
Caves House Hotel
Yallingup, Australia
11.2023 - 06.2024
- Assisted guests by utilizing hospitality skills developed throughout career. Provided support in various service areas to enhance guest experiences. Contributed to team efforts in maintaining high service standards.
- Managed positive customers interactions, catered to individual dietary requirements, offered warm, polite and informative information when guests arrived at the venue, efficient service of food and drinks, handling a variety of electronic and cash payments.
- Provided exceptional customer service, receiving positive feedback from clients. Expanded client base through personalized interactions with returning customers. Created a welcoming environment with meticulous attention to detail.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Casual Room Attendant
Abbey Beach Resort
Busselton, Australia
11.2023 - 01.2024
- Complied with strict guidelines to meet the resorts high level of cleanliness.
- Provided excellent daily cleaning services to guests on request.
- Excellent attention to detail and exceptional service provided to each customer.
- Ensured timely response to guests and hotels requests.
- Individualised rooms required extensive knowledge of the hotels cleaning guidelines.
- High level of professional interactions with clients and administration.
Receptionist
Piccolo Hotel
Cesenatico, Italy
05.2023 - 09.2023
- Greeting visitors, welcoming and directing visitors to the appropriate person or department
- Answering phones, managing incoming calls and redirecting incoming calls as necessary
- Assisting with administrative tasks
Front of House
Donna Mare Hotel
Miami, FL
10.2022 - 04.2023
- Managed customers interactions taking orders, welcoming them into the venue, serving them food/drinks, handling payments and helping them in any situation where needed
- Grew clients base by ensuring a pleasant environment and pleasing customer experience
Receptionist
Camping Zadina
Cesenatico, Italy
05.2020 - 09.2020
- Welcoming and checking in guests, making sure accurate information is provided
- Assisting with administrative tasks such as payments, filling guests information on the database
Education
High School Diploma -
Liceo Artistico Nervi Severini
Ravenna, Italy06-2022
Skills
- Exceptional customer service
- Excellent communication skills
- Advanced communication in English and Italian
- Prioritize efficient team work
- Value and learn from administrative feedback
- Enthusiastic approach
Certification
- Valid NZ Working Holiday Visa
- RSA Certificate
- International Driver License
- Food Safety
Languages
English
Full Professional
Timeline
Front of House / Kitchen Hand
Lentedal Winery
11.2025 - 02.2026
Farm Worker
McHenry Hohnen Vintners
06.2025 - 09.2025
Casual Front of House
Continental Hotel
06.2024 - 10.2024
Casual Front of House
Caves House Hotel
11.2023 - 06.2024
Casual Room Attendant
Abbey Beach Resort
11.2023 - 01.2024
Receptionist
Piccolo Hotel
05.2023 - 09.2023
Front of House
Donna Mare Hotel
10.2022 - 04.2023
Receptionist
Camping Zadina
05.2020 - 09.2020
High School Diploma -
Liceo Artistico Nervi Severini