Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Teresa Grassi

Auckland

Summary

Friendly and motivated professional from Italy with several years of experience living and working abroad. I bring a strong work ethic, adaptability, and a positive attitude to every role I take on. Experienced in customer-focused and hands-on environments, I work confidently both independently and as part of a team. Traveling and working internationally has strengthened my communication skills, cultural awareness, and ability to quickly adapt to new environments. I am eager to contribute my energy and reliability to a New Zealand workplace.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front of House / Kitchen Hand

Lentedal Winery
Margaret River Region WA
11.2025 - 02.2026
  • Supported food preparation and cleaning tasks to maintain efficient kitchen operations.
  • Assisted chefs in ingredient preparation, ensuring quality and consistency in dishes.
  • Operated kitchen equipment safely while adhering to health and safety regulations.
  • Maintained cleanliness of workstations, contributing to a hygienic kitchen environment.
  • Conducted guided wine tastings for customers, explaining flavor profiles and wine characteristics
  • Delivered exceptional customer service in a cellar door environment, enhancing visitor experiences.
  • Instructed guests on diverse wine varieties and intricate production processes.

Farm Worker

McHenry Hohnen Vintners
Margaret River Australia
06.2025 - 09.2025
  • Operated vineyard machinery to assist with planting, pruning, and harvesting grapes.
  • Collaborated with team members to maintain cleanliness and organization of work areas.
  • Performed winter vine pruning to prepare grapevines for the growing season.
  • Operated pruning tools with a focus on safety and efficiency.
  • Executed outdoor tasks in challenging cold weather conditions.

Casual Front of House

Continental Hotel
Broome, Australia
06.2024 - 10.2024
  • Managed both positive and negative customers interactions and assisted with any complaints guests may have. I ensured guests complaints were taken seriously and provided guests with what steps I would take to solve complaints to ensure their holiday requirements were heard.
  • Ensured a personal welcome, offered warm, polite and informative information when guests arrived at the hotel, efficient check in to rooms and excellent knowledge of what each accommodation has to offer guests.
  • Efficiently managed positive customers interactions, catered to individual dietary requirements, prompt service of food and beverages.
  • Quickly learnt a wide variety of payment methods including cash, gift cards, electronic eftpos and handled split payments with confidence.
  • Assisted, recommended and guided guests to create daily itineraries and discover the best of Broome.
  • I have been complimented on my excellent customer service and satisfaction. In my current role I have grown my client base and ensure when I greet returning customers to individualise their experience and ensure they enjoy a pleasant environment with high attention to customer satisfaction.

Casual Front of House

Caves House Hotel
Yallingup, Australia
11.2023 - 06.2024
  • Assisted guests by utilizing hospitality skills developed throughout career. Provided support in various service areas to enhance guest experiences. Contributed to team efforts in maintaining high service standards.
  • Managed positive customers interactions, catered to individual dietary requirements, offered warm, polite and informative information when guests arrived at the venue, efficient service of food and drinks, handling a variety of electronic and cash payments.
  • Provided exceptional customer service, receiving positive feedback from clients. Expanded client base through personalized interactions with returning customers. Created a welcoming environment with meticulous attention to detail.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Casual Room Attendant

Abbey Beach Resort
Busselton, Australia
11.2023 - 01.2024
  • Complied with strict guidelines to meet the resorts high level of cleanliness.
  • Provided excellent daily cleaning services to guests on request.
  • Excellent attention to detail and exceptional service provided to each customer.
  • Ensured timely response to guests and hotels requests.
  • Individualised rooms required extensive knowledge of the hotels cleaning guidelines.
  • High level of professional interactions with clients and administration.

Receptionist

Piccolo Hotel
Cesenatico, Italy
05.2023 - 09.2023
  • Greeting visitors, welcoming and directing visitors to the appropriate person or department
  • Answering phones, managing incoming calls and redirecting incoming calls as necessary
  • Assisting with administrative tasks

Front of House

Donna Mare Hotel
Miami, FL
10.2022 - 04.2023
  • Managed customers interactions taking orders, welcoming them into the venue, serving them food/drinks, handling payments and helping them in any situation where needed
  • Grew clients base by ensuring a pleasant environment and pleasing customer experience

Receptionist

Camping Zadina
Cesenatico, Italy
05.2020 - 09.2020
  • Welcoming and checking in guests, making sure accurate information is provided
  • Assisting with administrative tasks such as payments, filling guests information on the database

Education

High School Diploma -

Liceo Artistico Nervi Severini
Ravenna, Italy
06-2022

Skills

  • Exceptional customer service
  • Excellent communication skills
  • Advanced communication in English and Italian
  • Prioritize efficient team work
  • Value and learn from administrative feedback
  • Enthusiastic approach

Certification

  • Valid NZ Working Holiday Visa
  • RSA Certificate
  • International Driver License
  • Food Safety

Languages

English
Full Professional

Timeline

Front of House / Kitchen Hand

Lentedal Winery
11.2025 - 02.2026

Farm Worker

McHenry Hohnen Vintners
06.2025 - 09.2025

Casual Front of House

Continental Hotel
06.2024 - 10.2024

Casual Front of House

Caves House Hotel
11.2023 - 06.2024

Casual Room Attendant

Abbey Beach Resort
11.2023 - 01.2024

Receptionist

Piccolo Hotel
05.2023 - 09.2023

Front of House

Donna Mare Hotel
10.2022 - 04.2023

Receptionist

Camping Zadina
05.2020 - 09.2020

High School Diploma -

Liceo Artistico Nervi Severini
Teresa Grassi