TERESA HAPURONA
Manurewa,New Zealand
Summary
I am currently seeking a role in the Contact Centre Industry to build on my previous experience as a Customer Service Representative. I bring to the company 2 years’ experience within the field giving me an advantage to hit the ground running. I am hard working, a great Team player and welcome new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Commercial Cleaner
Jani King LTD
01.2021 - 12.2023
- Cleaning of commercial and office buildings
- Ensuring proper use of chemical products safely and effectively
- Ensuring all buildings are cleaned professionally
- Cleaned up to 6 buildings a day
Contact Centre (Inbound/Outbound)
GloBug
10.2017 - 10.2019
- Answering calls in a professional and caring manner with new/existing customers
- Managing high influxes of calls at any times
- Resolving queries and complaints from customers
- Making applications for new customers
Contact Centre (Inbound/Outbound)
Mercury Energy
10.2017 - 10.2019
- Answering calls in a professional and caring manner with new/existing customers
- Managing high influx of calls at any times
- Resolving queries and complaints from customers
- Making applications for new customers
Warehousing Assistant (temp role)
Nutrimetics Cosmetics
07.2017 - 10.2017
- Tasked with sorting freight and cosmetics
- Ensuring customers’ orders are correct and ready for shipping and dispatch
- Identifying dangerous goods, hazards or health risks
- Picking and packing orders
Warehousing Assistant (temp role)
Bell Tea & Coffee
04.2017 - 07.2017
- Tasked with sorting and packaging foods
- Packaging jellies, coffee and tea
- Heavy lifting of up to 15kg – 20kg
Warehousing Assistant (temp role)
Ingram Micro NZ Ltd
01.2017 - 04.2017
- Tasked with picking/packing of stock
- Packaging/repacking of electronic items
- Distributing products ready for shipping
Education
Certificate - Contact Centre Operations - Level 3
Solomon Group Auckland
Skills
- Customer service experience
- Clear spoken and written communication
- Active listening skills
- Literacy and numeracy skills
- Problem solving abilities
- Ability to work under pressure
- Ability to deal competently with customers & complaints
Certification
Auckland Transport NZ – Full License (Class 1)
Attributes
- Professional
- Trustworthy
- Reliable
- Organised
- Time Management
- Great Team Player
- Respectful
Timeline
Commercial Cleaner
Jani King LTD
01.2021 - 12.2023
Contact Centre (Inbound/Outbound)
GloBug
10.2017 - 10.2019
Contact Centre (Inbound/Outbound)
Mercury Energy
10.2017 - 10.2019
Warehousing Assistant (temp role)
Nutrimetics Cosmetics
07.2017 - 10.2017
Warehousing Assistant (temp role)
Bell Tea & Coffee
04.2017 - 07.2017
Warehousing Assistant (temp role)
Ingram Micro NZ Ltd
01.2017 - 04.2017
Certificate - Contact Centre Operations - Level 3
Solomon Group Auckland
Similar Profiles
Angela AragusAngela Aragus
Franchisee at Jani King The King Of CeanFranchisee at Jani King The King Of Cean
Josh AndrievkJosh Andrievk
Staff Accounant at Jani-KingStaff Accounant at Jani-King
Kenneth MartinKenneth Martin
Franchise Advisor at Jani-KingFranchise Advisor at Jani-King
Talalelei John Paul SimiTalalelei John Paul Simi
Dispatcher at Hilton Food NZDispatcher at Hilton Food NZ
SIVANY KAPILSIVANY KAPIL
Office Administrator at Mandi Bazaar LtdOffice Administrator at Mandi Bazaar Ltd