TERESA MAGAN

People leader of team of seven (geographically dispersed), managing performance, escalations, prioritisation, resource capacity, mentorship and engagement.

• Successfully completed roll out of team restructure, including producing new position descriptions and recruitment activities.
• Co-location products and Chorus as Tenant lead for Property Optimisation project squad. Focus on data identification and accuracy, future view of Chorus requirements and associated costs.
• Completed yearly business planning processes for annual and 10 Year financial forecasting.
• Financial management of Infrastructure Operations spend and revenue including month end activities.
• Contributed to business case development - financials and strategy.
• Program management of multi year Optimisation project (Spark Site Optimisation) working with project manager and various stakeholders to deliver footprint reductions and associated rental savings.
• Service Partner governance for delivery, H&S and quality, following refreshed frameworks.
• Operational lead for new Co-location product development including process, system and customer experience design and contract and standards documentation reviews.
• Regular reporting for senior management.

New role created for Chorus & Spark legacy property contract renewals, optimisation of Spark sites to reduce contract value and operational support for new FM contract.

• Operational lead for 2021 property contract renewals
• Modelling of contract options for both parties renewals and presentation of those to Spark
• Review contract documents for both agreements and provide feedback
• Analyse and sign off Spark workbook for contract signing
• Manage MACs process between both organisations
• Champion operational engagement with Spark
• Lead operational disputes or issues through to resolution
• Project Manager for Spark Site Optimisation works including data management, tender process, business case inputs and optimisation delivery to time and budget.
• Regular reporting to management and finance teams
• Create 10 Year optimisation forecast with corresponding financials for rental savings
• Work order management and People readiness work streams lead for transition to new FM provider.
• Project Manager role with an emphasise on stakeholder management across multiple areas of Chorus and new FM provider
• Strong focus on system and process readiness
• Lead systems improvement initiatives for Infrastructure Ops team

Key achievement: Supreme Award nominee 2021

I started in the Infrastructure Operations/Colocation team as a Property/Colocation Data Specialist. I was promoted to Senior in Nov 2018.

• Co-location lead for Project BiG (new SAP Billing system)
• Poles Co-location work stream lead
• Create work stream MS Access workflow trackers to manage orders and improve reporting capability
• Develop workflow tools and operational support
• Develop reporting capability
• SME for Spark and Chorus property agreements
• Lead Chorus forecasting of space and power on Spark sites
• Establish Spark site infrastructure upgrade requirements and manage SoW process and budget
• Create processes, forms and documentation to manage Chorus network asset builds and infrastructure utilisation (One Front Door)
• Identify process gaps and improvement opportunities and act upon those
• Support and mentor co-ordinators

Key achievement: Team of the Year Award winner 2019 (Project BiG)

• Target Cost database SME (manage UFB build costs)
• Work with Service Companies to resolve cost issues identified under reviews
• Management of payment tasks for UFB build
• Manage MBIE billing and reporting for School inside boundary works

Key achievement: Team of the Year Award runner up 2013 (Target Cost model)

• Creation of business case budgets for five work streams
• Manage US$10m budget with product team collaboration
• Month end responsibilities

• Track audit business plan deliverables and projects
• Preparation of Audit Partner packs including reporting
• Manage Audit Committee Institute magazine creation and associated group events