Teresa Moncrieff
Restaurant Manager
Rotorua,Pukehangi
Summary
Dynamic Restaurant Manager with a proven track record at McDonald’s, excelling in team management and customer engagement. Enhanced operational efficiency and staff performance through effective training and performance evaluations. Expert in inventory control, ensuring accurate supply levels while fostering a positive atmosphere that drives exceptional service and satisfaction.
Overview
25
25
years of professional experience
Work History
Restaurant Manager
McDonald’s
06.2010 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Storage Supervisor
Recall Information Mamagement
06.2000 - 12.2010
- Facilitated clear communication channels between employees, management, and interdepartmental teams for seamless coordination of daily tasks and objectives.
- Ensured timely order fulfillment with accurate picking, packing, and shipping of products to customers.
- Enforced team adherence to safety regulations and protocols.
Education
New Zealand Certificate In Hospitality (level 5) - Quick Service Restaurants
Rotorua Girls High School
Charlie Bell School Of Management 12.2018
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Operations management
- Organization and prioritization
- Adaptable
Timeline
Restaurant Manager
McDonald’s
06.2010 - Current
Storage Supervisor
Recall Information Mamagement
06.2000 - 12.2010
New Zealand Certificate In Hospitality (level 5) - Quick Service Restaurants
Rotorua Girls High School
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