Terese Kahui
Papakura,AUK
Overview
2020
2020
years of professional experience
Work History
Small Business Owner
Grazngourmet platter co
Western Australia , Perth
02.2019 - 02.2020
- Managed daily operations of gourmet platter business.
- Sourced high-quality ingredients from local suppliers.
- Developed creative platter designs for various events.
- Coordinated catering services for corporate and private events.
- Established social media presence to promote brand awareness.
- Negotiated contracts with vendors to ensure competitive pricing.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Advised employees on best practices regarding safety protocols and procedures.
- Monitored customer feedback and implemented changes based on their suggestions.
- Set pricing structures according to market analytics and emerging trends.
- Participated in local community activities to promote the brand's visibility and reputation.
- Ensured compliance with applicable laws and regulations while running the business.
- Met with service vendors or product suppliers to facilitate delivery.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Provided support services such as technical assistance or troubleshooting issues for clients.
- Organized events such as conferences, seminars, trade shows. for networking opportunities.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Mining utility all rounder
Bhp
Western Australia , Australia
02.2019 - 02.2020
- Completed day-to-day duties accurately and efficiently.
- Replenished supplies, including toiletries and linens, for guest convenience.
- Cleaned and sanitized guest rooms to maintain high cleanliness standards.
- Changed bed linens and towels, tidied up rooms.
- Managed laundry operations, ensuring timely washing and folding of linens.
- Reported maintenance issues to ensure prompt resolution and safety compliance.
- Collaborated with team members to enhance overall service quality and efficiency.
- Followed safety protocols to maintain a safe working environment for all staff.
- Used cleaning chemicals following proper guidelines.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Returned rooms to occupant-ready status to satisfy future guests.
- Sorted and counted linens and organized in storage areas.
- Reported damage or theft of hotel property to management.
- Managed bar inventory and restocked supplies to ensure optimal service levels.
- Maintained cleanliness of the bar area, ensuring compliance with health regulations.
- Handled cash transactions accurately, ensuring proper closing procedures were followed.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Bar Team Member
Pinnacle people
Perth, Perth
- Delivered exceptional customer service during busy shifts.
- Prepared and served a variety of beverages and snacks.
- Maintained cleanliness of the bar area and equipment.
- Collaborated with team members to ensure smooth operations.
- Handled cash and processed transactions accurately.
- Followed health and safety guidelines consistently.
Education
Some College (No Degree) - Hospitality Administration And Management
Skills
- Daily operations management
- Event coordination
- Inventory management
- Marketing campaign development
Timeline
Small Business Owner - Grazngourmet platter co
02.2019 - 02.2020
Mining utility all rounder - Bhp
02.2019 - 02.2020
Bar Team Member - Pinnacle people
Nzma - Some College (No Degree), Hospitality Administration And Management