Teressa Olsen (Harris)
Manurewa,AUK
Summary
I have had many challenges in my life they have taught me to be ambitious, self-reliant, tactful and have an appreciation of other people. I take a lot of pride in my work, and am of an outgoing, pleasant personality, which allows me to confidently motivate others to effectively achieve the best results. I am punctual and dedicated and organized. I believe with my experience and skill-set I will be a great asset to your company if given the opportunity to do so.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Event Security Guard
Redbadge
08.2024 - Current
- Conducted thorough inspections of bags and personal items for prohibited items.
- Ticket scan and wrist ban patrons and staff - check for the correct identification or correct accreditation apon entry.
- Traffic control care and management- ensuring the safety of patrons, pedestrians, vehicles in and outside and around the event, and that everything is running smoothly and there are no issues with traffic moving, parking, and pedestrians.
- Crowd management monitoring patrons before, during and after the event.
- Ushering patrons to correct seating or areas.
Event Security Guard
Platform 4 Group
12.2023 - Current
- Monitored entry points to ensure safety and compliance during events.
- Conducted thorough inspections of bags and personal items for prohibited items.
- Collaborated with event staff to coordinate crowd management strategies effectively.
- Managed traffic flow patterns both outside and inside the facility during high attendance periods.
- Enforced rules and regulations within the facility as set forth by local authorities or management personnel.
- Operated metal detectors to screen visitors prior to entry into the event venue.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Ticket scan and wrist band guest on entry to events.
- Usher and guide patrons to correct seating or areas for the event.
- Monitor and act on crowd behavior stage front, by barriers, on the field or court side at concerts and sporting events.
- Assist and supervise patrons who are either in distress, intoxicated, dehydrated or not well in crowd care tents.
Latin Aerobics/Dancer
LatinoBlast
Sydney, Auckland
01.2012 - Current
- Company Overview: Latin Aerobics/ Dance Group Fitness
- Customer focused with strong interpersonal communication skills
- Empathise with Clients personal needs with fitness plans and eating plans
- Health and fitness motivator
- Punctual and paying attention to detail for products, stock, orders and location
- Effective Time management as a team to reach daily KPIs
- Multitask well between jobs to keep the work pace steady
- Latin Aerobics/ Dance Group Fitness
Customer Service Representative
Auckland Council
Manukau, AUK
08.2022 - 08.2023
- Showed Resilience after handling a Difficult Customer
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Rako Science LTD
Penrose
04.2021 - 07.2021
- Great Communication skills, both written and verbal
- Data Entry of client information and appointments.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Pick/Packer/Sorter/Dispatch
The Warehouse Group/Kellys Services
Wiri, AUK
11.2018 - 01.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Scanned packages and boxes and moved to loading dock for shipment.
- Used RF scanners to track orders and verify accuracy.
Education
Contact Call Centre Representative
Solomon Group
Manurewa08-2022
Fitness & Group Fitness Level 3 - Group Fitness Instructor
Onfit Training
06.2014
Business & Administration Level 3 - Business Administration
Arahia Academy
Rotorua, BOP01.1996
Skills
- Exceptional customer service written and communication skills
- Polite telephone manner
- Strong time management skills
- Strong decision-making skills
- Adaptability
- Accountability
- Flexibility
- Crowd management & control
- Physical fitness
- Radio communication
- Security procedures
- Self-discipline
- Computer skills
Certification
Class A Full Car Drivers License
C.O.A (Certificate Of Approval)
Forks & Reach License
Customer Service and Seller
References
- Suzanne Johnson, Solomon Group Tutor/Friend, 021 231 8134, suzanne.johnson@solomongroup.ac.nz
- Gary Wyatt, Platform 4 Group Former Regional Manager of Events/Friend, 021 942 804, garywyatt@xtra.co.nz
Timeline
Event Security Guard
Redbadge
08.2024 - Current
Event Security Guard
Platform 4 Group
12.2023 - Current
Customer Service Representative
Auckland Council
08.2022 - 08.2023
Customer Service Representative
Rako Science LTD
04.2021 - 07.2021
Pick/Packer/Sorter/Dispatch
The Warehouse Group/Kellys Services
11.2018 - 01.2021
Latin Aerobics/Dancer
LatinoBlast
01.2012 - Current
Contact Call Centre Representative
Solomon Group
Fitness & Group Fitness Level 3 - Group Fitness Instructor
Onfit Training
Business & Administration Level 3 - Business Administration
Arahia Academy