Tereza Tereza
Support Worker
St Leonards , Hastings,HKB
Summary
Results-driven professional with a strong background in disability support. Skilled in expanding client base, fostering external stakeholder relationships, and providing training to support staff. Specializing in assisting individuals with Type issues, I excel in daily living support, meal preparation, and mobility assistance. With extensive field experience, I have developed exceptional interpersonal and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Disability Support Worker/ Aged Care
HenderCare
Adelaide, Australia
07.2022 - 12.2025
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Support Worker
Resthaven
Marion, Australia
11.2021 - 07.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Customer services
Woolworths Supermarket
Morphett Vale, Australia
03.2020 - 10.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
Master Of Business Information Systems - Information Technology
Torrens University Australia
Adelaide, Australia 12.2021
Certificate III Individual Support - Ageing & Disability
Cube Institute
Adelaide, Australia 09.2021
Skills
Good communication skills
- Daily living assistance
- Documentation and reporting
- Incident reports
- Mobility support
- Computer skills
- Individual support plans
- Emotional support
- Team leadership
- Medication organization
- Behavior support plans
- Multicultural sensitivity
- Nursing home care assistance
- Home healthcare services
- Palliative care
- Time management
- Adaptability and flexibility
- Verbal and written communication
Microsoft Office Applications: Expert knowledge of MS office applications including PowerPoint, Excel and internet applications
Excellent written and verbal skills
Strong administrative and leadership expertise;
Priorities deadlines with high degree of responsibility and commitment to work with strong attention to detail
Fluent in English, Punjabi & Hindi
Willingness to learn new things
Punctual and Optimistic
Reference
- Manpreet Kaur, Coordinator Hendercare, Australia
Ph no. +61 415 819 119
- Pipin Graham, Coordinator Hendercare, Australia
Ph no. +61 425 112 867
Certification
- Manual Handling
- Assist with Client Medication
- Cardiopulmonary Resuscitation
- First Aid
- NDIS Worker Check
- Working with Children Check
Character References
- Amandeep kaur, Support Worker, Hastings Ph no. +64 220872438
- Harry Singh, Head Chef, Havelock North Ph no. +64 221075889
Timeline
Disability Support Worker/ Aged Care
HenderCare
07.2022 - 12.2025
Support Worker
Resthaven
11.2021 - 07.2022
Customer services
Woolworths Supermarket
03.2020 - 10.2021
Master Of Business Information Systems - Information Technology
Torrens University Australia
Certificate III Individual Support - Ageing & Disability
Cube Institute