Tereza Tereza
St Leonards , Hastings,HKB
Summary
Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in an office setting. Commended and recognized for meticulous file management abilities.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Rostering coordinator
HenderCare
08.2024 - 09.2025
- Prepare and maintain staff rosters to meet operational and client needs.
- Ensure appropriate staffing levels and coverage across shifts.
- Coordinated staff availability, leave, sick calls, and shift changes to ensure optimal coverage.
- Communicate roster updates and changes with staff and management.
- Monitored attendance, timesheets, and shift allocations to maintain accurate staffing records.
- Handle last-minute replacements and scheduling issues efficiently.
- Maintain accurate rostering records and ensure compliance with workplace policies.
- Liaised with clients, staff, and management to address and resolve scheduling concerns effectively.
Support Worker/ Team Leader
HenderCare
Adelaide , South Australia
07.2022 - 07.2024
- Provided assistance with daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe transportation for clients to appointments and activities safely to social activities and appointments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Transported patients via a wheelchair to and from rehabilitation and daily activities.
- Oversaw daily operations to facilitate team productivity and assigned tasks to team members.
- Conducted team meetings to align on project goals and discuss project goals and progress updates.
- Developed and implemented strategies for problem solving and conflict resolution, which fostered a collaborative team environment.
Support Worker
Resthaven
11.2021 - 07.2022
- Supported clients in daily living needs, enhancing self-esteem and overall wellness.
- Assisted clients in setting and achieving personal goals to foster independence and social growth.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Coordinated transportation for clients to appointments, shopping venues, and entertainment events, ensuring timely access to resources.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Customer services
Woolworths Supermarket
09.2019 - 10.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Improved customer satisfaction by addressing issues promptly and professionally.
Education
Master Of Business Information Systems - Information Technology
Torrens University Australia
Adelaide, Australia Certificate III Individual Support - Ageing & Disability
Cube Institute
Adelaide, Australia Skills
- Staff scheduling
- Effective scheduling techniques
- Microsoft Office Applications
- Expert knowledge of MS office applications including PowerPoint, Excel and internet applications
- Time management
- Deadline prioritization
- Adaptability to change
- Good communication skills
- Written and verbal communication
- Commitment to learning
Reference
- Manpreet Kaur, Coordinator Hendercare, Australia
Ph no. +61 415 819 119
- Pipin Graham, Coordinator Hendercare, Australia
Ph no. +61 425 112 867
Certification
- Manual Handling
- Assist with Client Medication
- Cardiopulmonary Resuscitation
- First Aid
- NDIS Worker Check
- Working with Children Check
Character References
- Manpreet Kaur, Coordinator Hendercare, Australia
Ph no. +61 415 819 119
- Pipin Graham, Coordinator Hendercare, Australia
Ph no. +61 425 112 867
Timeline
Rostering coordinator
HenderCare
08.2024 - 09.2025
Support Worker/ Team Leader
HenderCare
07.2022 - 07.2024
Support Worker
Resthaven
11.2021 - 07.2022
Customer services
Woolworths Supermarket
09.2019 - 10.2021
Master Of Business Information Systems - Information Technology
Torrens University Australia
Certificate III Individual Support - Ageing & Disability
Cube Institute